An accomplished supervisor and test technician with over 24 years of experience with Lam Research. Over 12 years of experience as a manufacturing supervisor, tool transition supervisor, Dry acting manager and hiring manager. Enjoy being a people manager and have always been flexible, eager, and available for new projects and challenges. Over the years, I have been successful in assuming new roles, responsibilities and developing new process and procedures for roles created specifically to alleviate a business need within Lam Research.
Experienced with managing support teams and ensuring high-quality customer service. Utilizes strong leadership and problem-solving skills to address and resolve complex issues. Track record of fostering team collaboration and maintaining adaptable strategies to meet evolving needs.
Results-driven support professional with experience in managing and optimizing customer service operations. Skilled in team collaboration, conflict resolution, and process improvement to enhance service delivery. Known for adaptability, reliability, and strong focus on achieving impactful outcomes. Expertise in training, mentoring staff, and leveraging technical tools to streamline workflows and elevate team performance.