Meron Hailu
sharon,MA
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Briar Group
04.2021 - Current
- Managed daily operations to ensure high efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted and encouraged customer feedback and used feedback to implement positive changes within the restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Oversaw food preparation and monitored safety protocols.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Hostess and Wait Staff Member
Mj O'connors And City Bar At The Westin, Seaport
11.2017 - 01.2020
- Greeted and maintained good relationships with customers.
- Performed complete opening, closing, and shift change duties to keep company working efficiently.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of promotions and recommended specific items according to preferences and allergies by relaying accurate information regarding what company offered.
- Practiced safe, sanitary food handling preparation using universal precautions and infection control guidelines to maximize pleasant dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Cultivated warm relationships with regular customers.
- Promote welcoming environment and meet or exceed hospitality and service standards.
Education
Expanded Function of Dental Assistant
Boston Carrer Institute
2021
Bachelor of Arts - Business Administration And Information System
Addis Abeba University School Of Commerce
2013
Skills
- Professionalism and strong work ethic
- Catering coordination
- Personnel recruiting
- Critical thinking and problem-solving
- Team management
- Training and onboarding
- Payroll administration
- ServeSafe manager
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Food service background
- Inventory management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Restaurant Manager
Briar Group
04.2021 - Current
Hostess and Wait Staff Member
Mj O'connors And City Bar At The Westin, Seaport
11.2017 - 01.2020
Bachelor of Arts - Business Administration And Information System
Addis Abeba University School Of Commerce
Expanded Function of Dental Assistant
Boston Carrer Institute
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