Meron Hailu
sharon,MA
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Briar Group
150 Canal Street Boston, Ma
04.2021 - Current
- Managed daily operations to ensure high efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted and encouraged customer feedback and used feedback to implement positive changes within the restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Oversaw food preparation and monitored safety protocols.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Hostess and Wait Staff Member
Mj O'connors And City Bar At The Westin, Seaport
Boston, MA
11.2017 - 01.2020
- Greeted and maintained good relationships with customers.
- Performed complete opening, closing, and shift change duties to keep company working efficiently.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of promotions and recommended specific items according to preferences and allergies by relaying accurate information regarding what company offered.
- Practiced safe, sanitary food handling preparation using universal precautions and infection control guidelines to maximize pleasant dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Cultivated warm relationships with regular customers.
- Promote welcoming environment and meet or exceed hospitality and service standards.
Education
Expanded Function of Dental Assistant
Boston Carrer Institute
2021
Bachelor of Arts - Business Administration And Information System
Addis Abeba University School Of Commerce
2013
Skills
- Professionalism and strong work ethic
- Catering coordination
- Personnel recruiting
- Critical thinking and problem-solving
- Team management
- Training and onboarding
- Payroll administration
- ServeSafe manager
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Food service background
- Inventory management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Restaurant Manager
Briar Group
04.2021 - Current
Hostess and Wait Staff Member
Mj O'connors And City Bar At The Westin, Seaport
11.2017 - 01.2020
Bachelor of Arts - Business Administration And Information System
Addis Abeba University School Of Commerce
Expanded Function of Dental Assistant
Boston Carrer Institute