Meron Mekonnen
Summary
Established Production Engineer thrives on interacting with people of all ages and personalities. Has experience in regulation requirements. Experienced in [Area of expertise] and [Area of expertise]. Bringing successful career history spanning more than [Number] years.
8+ years of Experience Provided front -line support to production services and operations for numerous applications running under various software and this support involved working closely with development, testing and project team Very good understanding and ability to monitoring daily production system for potential problems including problem resolutions, troubleshooting applications and AutoSys batch job issues. Proactively monitored and analyzed systems and applications identifying deficiency, while maintaining a 99.5% success rate for all implemented changes. Reduce the resolution time to attain high efficiency on products and improve services level management by resolving issues adhering to SLA’s.
Provided 24/7 production support to the day-to-day activities.
Results-driven Incident Manager with experience in facilitating incident mitigation, recovery and resolution, developing and managing incident management program, improving incident tooling, reliability and user communications. Passionate about pushing boundaries and creating value, with solid communication skills, technical affinity, and ability to manage cross-functional initiatives in fast-paced environments.All the support activities are managed through Service Now, AION , Moogsoft, JIRA, Pager Duty or other ticketing system for creating incident, change &problem management tickets for reoccurring issues. Experienced working on releases application rehydration, projects, and system maintenance/upgrades for Oracle WebLogic Apps, Linux/Unix Servers, and Oracle Databases. Helped on the code migration activity from on-premises to AWS in the Development environment Excellent logical, analytical, communication and interpersonal skills with exceptional ability to master new concepts, fast learner with complex systems and a good team player, problem solver and articulate technical problems in a concise and coherent manner.
Overview
11
11
years of professional experience
Work History
Production Support Engineer
Capital one
McLean, VA
- Current
- Extensively worked as a level2 & Level3 production support Engineer to support 50+ financial applications in Fannie Mae & Capital one
- Have good experience in Level 2 Production support of financial suite applications
- Subject matter expertise in client data on boarding, strong exposure to financial domain, investment banking, reference data strategies, domain knowledge of client data on boarding, client reviews and key concepts
- Experience with Splunk searching and reporting modules, knowledge objects, Administration, Dashboards, clustering and forwarder management
- Documentation of solution knowledge and process monitoring techniques for reuse by support teams strong analytical and problem-solving abilities
- Have excellent logical, analytical & debugging skills possesses high working qualities with good interpersonal skills, high motivated, fast learner, good team player and very proactive in problem solving with providing best solutions
- Analyzing the issues and resolving the same proposing a workaround to maintain business continuity and ensuring minimum business downtime
- Identifying the critical issues and taking prompt and effective actions spontaneously
- Provide weekly and monthly incident trend reports to client manager and other dev managers
- Provide release management support as a primary release manager for contact center and voice technology, tracking projects from entry into the release through deployment
- Evaluate overall risk of project to the release, evaluate and across reference application impact to uncover any unexpected overlaps with other processes and encourage communication between projects and stakeholders
- Provide quick solutions for critical services and high business impact incidents.
Production Support Analyst II
Fannie Mae
Reston, VA
09.2016 - 02.2022
- Experienced working on different flavors of UNIX, Linux, DevOps and .Net
- Handled and assisted in the resolution of high priority production issues by reviewing server logs and analyzed the issues
- Loading data to cloud environment by dropping the input files that we receive from upstream application to AWS S3
- Migrating the historical data from Netezza to cloud i.e., insight (AWS S3) and RedShift
- Verifying the loaded data in Redshift through SQL Workbench
- Helped with the code migration activity into the Development environment
- Follow the support process like creating change tickets and making sure that clean code goes into production
- Collect feedback from user and propose system enhancements
- Manage user permissions and provide appropriate level of system access and maintain authorizes user lists
- Follow system quality and processes and procedures
- Investigate system problems and coordinate fixes or functional enhancements with application providers and integration partners
- Follow-up on the operational issue that encountered along the data load/testing
- Reminding the development team members of the current on-prem procedures on how the data is consumed and make sure the same is implemented on the cloud environment
- Provided 24/7 production support to the day-to-day activities
- All the support activities are managed through BMC Remedy, Service Now, Moog soft Jira, or other ticketing system for creating incident, change & problem management tickets for reoccurring issues
- Effectively troubleshot, replicated and developed workarounds for end user issues
- Executed maintenance solutions and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Communicated application problems and issues to management, development teams, end-users, and business managers
- Creating a knowledge article to Level 1 and level 1.5 for reoccurring issue
- Worked closely with application and business teams to resolve the issues without impacting the business agreements
- Autosys or other job scheduling system, Understanding of log files, execution of scripts, AutoSys and other production processes.
Junior .NET Developer
Paulo’s General Hospital
Addis Ababa, Ethiopia
11.2012 - 12.2013
- Working in an Agile environment to deliver higher-quality software far more rapidly
- Successfully organized initial set of requirements into master list of Use Cases
- Database first entity framework technique
- Involved in development of Web Forms, Classes using C#.NET that incorporates both 3-tier architecture and database connectivity
- Used Visual Studio .NET 2008 IDE to design the forms, develop and debug the application
- Worked on different aspects of .NET framework like ASP.NET 3.5, ADO.NET and C#
- Involved in designing of User Interface with CSS, HTML, and DHTML
- Developed presentation layer using server-controls, HTML controls and user and custom controls
- Created and deployed Web Services using C#, SOAP, XML for Pulling Customer Service Records
- Modified web services to interact with the other applications and exposed them using SOAP and HTTP
- Used various ASP.NET 3.5 web server controls that included Site Map Path, Menu, Tree View, Grid View and Details View to develop web forms
- Used AJAX to trade data with a web server, without reloading the page
- ADO.NET was used to connect to the data bases in a disconnected oriented architecture
- Created event driven Web Forms using ASP.NET and implemented form validation
- Extensively used Grid view control throughout the application
- Used SOAP to implement Web Services and consumed and published XML web services in the application
- Created CSS files to be applied to various web forms on the web pages
- Using Validation controls using both custom validation and JavaScript was written for Client-side validations and used the new validation controls in VS 2008
- Developed extensive Stored Procedures and Triggers in SQL Server 2005
- Designed SSIS Packages for data loading, auditing and execution tracking
- These included a variety of transformations like Execute SQL Task, Script Task, Execute Package Task, File Connection, Derived Column, and For Each Loop
- Used JavaScript to implement client-side business logic and custom validation
- Involved in Unit Testing using NUnit.
Education
Bachelor of Science in Computer Science -
Ambo University
07.2011
Skills
- Service Level Agreements
- System Troubleshooting
- Vendor coordination
- Incident Management
- Root Cause Analysis
- Team Collaboration
- Product Documentation
- Issue Resolution
- Cost Reduction
- Detail Oriented
Personal Information
Status: US Citizen
Timeline
Production Support Analyst II
Fannie Mae
09.2016 - 02.2022
Junior .NET Developer
Paulo’s General Hospital
11.2012 - 12.2013
Production Support Engineer
Capital one
- Current
Bachelor of Science in Computer Science -
Ambo University