MERON MUSSIE
Operations Analyst
Alexandria,VA
Summary
Results-driven business operations professional with significant expertise in process optimization, data analysis, and strategic planning. Known for strong teamwork and adaptability, ensuring seamless collaboration and effective solutions in dynamic environments. Skilled in identifying operational inefficiencies, implementing data-driven improvements, and driving impactful outcomes. Adept at leveraging analytical tools, enhancing productivity, and fostering positive team dynamics.
Overview
10
10
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Business Operations Analyst
Salesforce
10.2022 - Current
- Acts as the first point of contact supporting Public Sector Delivery Leadership, Engagement Managers, Project Managers, and Business Operations Manager for tactical project issues
- Offer guidance and recommendations to stakeholders around delivery based goals
- Working with various teams such as legal, finance, delivery assurance, deal support, deal desk, and global operations to ensure compliance within operations
- Monitoring key delivery metrics with ensuring data hygiene across all projects within Public Sector Operating Unit which earns about $400M a year.
- Monitoring revenue drivers within the Public Sector which involves estimated vs actuals, unscheduled backlog, milestones at risk, pull ahead milestones, and bookings increase/decrease.
- Completes billings month end processing and facilitating over $8M of off-cycle invoices for the Public Sector in a year. This would involve a variance analysis and ensuring SOX compliance
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Created and managed operational databases to store and track data and maintain accurate information.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
Resource Management Analyst
Salesforce
03.2020 - 10.2022
- Exhibited advanced project management acumen through developing human resources operations strategy, liaison with the recruiting team on capacity planning, hiring needs, and filling gaps while delivering outcomes through various execution methodologies, thus promoting strategic initiatives that support sustainable growth
- Spearheaded program management acumen via execution of 100+ projects along with maintaining oversight of $30M+ project budget
- Partnered with internal business partners and engagement managers to drive effective delivery of staffing solutions and mission critical data analysis
- Effectively communicated with management on data compliance issues and drive
- Engaged with Project Managers and Engagement Mangers retention via improved role matching and placement of new hires into various roles
- Maintained full accountability for allocating resources for various projects while supervising resource schedules for staffing
- Drove improvement initiatives by addressing workflow inefficiencies and breakdowns and maximized revenue generating roles
- Designed and implemented scalable processes to drive operational efficiency and direct staff meetings with senior leaders to identify needs in the sales pipeline
- Developed customized reports for senior management, providing valuable insights into resource usage patterns.
- Coordinated with resource sponsors to shape and sustain company investments in key strategic missions, informing and advising on resource allocation problems to guide projects to success.
Human Resources Specialist
Federal Emergency Management Agency (FEMA)
10.2018 - 02.2020
- Crafted recommendations to supervisors on human resources challenges related to staffing and supported Program Offices such as Disability Integration, Hazard Mitigation, FEMA Corps
- Leveraged cross-functional and interdepartmental collaboration to complete various cases from program offices while notifying applicants using FEMA’s automated hiring system, such as FedHR and Monster Government Solutions (MGS)
- Managed recruitment initiatives, created job announcements on MGS, coordinated the new hire onboarding and orientation processes, along with submitting employee’s information to Deployment Tracking System (DTS), Finance, FEMA Qualification System (FQS), and Program Office
- Cultivated strategic multi-stakeholder partnerships, handling biweekly meetings with the Program Manager (RPM) and other stakeholders and submitting weekly SITREP reports
- Contributed to improved processes and initiatives and completed various requests for personnel actions such as pay/title changes, separations, corrections, and conversions
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
Talent Acquisition Coordinator
Irving Burton Associates, IBA
06.2016 - 10.2018
- Re-engineered talent acquisition and management processes to accommodate the company's growth by evaluating the recruiting needs of the Program Office and employing data driven insights to place vetted employees in open job positions
- Facilitated recruitment initiatives by creating and re-evaluating job descriptions based on organizational changes and development to attract the right candidates
- Utilized resume databases such as Taleo, Monster, CareerBuilder, Indeed, and LinkedIn to source candidates along with facilitating interviews and phone screening. This led to finding successful hires which was about 3-7 a month on average.
- Conducted 3-5 onboardings a month for new hires.
- Leveraged people management skills to drive employee engagement, acquisition, and retention initiatives while handling biweekly meetings with the Business Development Team/Executive Staff for recruiting needs
- Supported the recruitment for IBA’s contracts and clients including the Department of Defense (DoD), Defense Health Agency (DHA), and United States Courts
Receptionist and Office Manager
Arservices Limited
07.2015 - 06.2016
- Directed full recruitment life cycle, including posting requisitions, advertising open positions, reviewing resumes, screening applicants, facilitating interview process, and supervising new hire onboarding
- Oversaw office administration, answered all incoming calls, tracked expenses for the company, booked monthly travels alongside ensuring tidiness of office and reception area
- Maintained full responsibility for scheduling meetings for CEO and Executive Staff and promoted team coordination via seamless communication and weekly announcements
- Successfully collaborated with top management to craft HR goals and developed SOP for Office Management
- Effectively monitored employees’ timesheets and benefits paperwork while reporting new employees to E-Verify and serving as the prime contact for all employee issues
Education
MBA -
George Mason University
Fairfax 08.2024 - Current
Bachelor of Science - Public Administration
George Mason University
FairfaxBachelor of Arts - Economics
George Mason University
Fairfax, VAAssociate of Arts - Liberal Arts
Northern Virginia Community College
Annandale, VASkills
- Strategic Planning and Analysis
- Recruitment life-cycle
- Resource Management
- Customer Service
- Analytical Skills
- Salesforce CRM
- Google Workspace
- Microsoft Office
- Tableau expertise
- AI
- Operational efficiency
- Stakeholder management
- Problem-solving aptitude
- Operations management
- Process improvement
Certification
Salesforce Certified AI Associate
Personal Information
Title: Operations Analyst
Timeline
MBA -
George Mason University
08.2024 - Current
Business Operations Analyst
Salesforce
10.2022 - Current
Resource Management Analyst
Salesforce
03.2020 - 10.2022
Human Resources Specialist
Federal Emergency Management Agency (FEMA)
10.2018 - 02.2020
Talent Acquisition Coordinator
Irving Burton Associates, IBA
06.2016 - 10.2018
Receptionist and Office Manager
Arservices Limited
07.2015 - 06.2016
Bachelor of Science - Public Administration
George Mason University
Bachelor of Arts - Economics
George Mason University
Associate of Arts - Liberal Arts
Northern Virginia Community College
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