Meron Tessema
Everett,WA
Summary
Proven track record of enhancing guest experiences and streamlining service operations at establishments like Olive Garden, showcasing exceptional customer service and hospitality expertise. Adept at multitasking and maintaining high cleanliness standards, I thrive in fast-paced environments, ensuring efficient team collaboration and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
07.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Fogo De Chao
01.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Flight Attendant(cabin Crew)
Ethiopian Airlines
03.2016 - 01.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Daily specials memorization
- Adaptable and Flexible
- Warm and Friendly
- Reliable and Responsible
- Team Player
Timeline
Server
Olive Garden
07.2023 - 03.2024
Server
Fogo De Chao
01.2023 - 06.2023
Flight Attendant(cabin Crew)
Ethiopian Airlines
03.2016 - 01.2021