Meron Worku
Carrollton
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Memorial Drive Family Medicine. Skilled in EMR/EHR and delivering exceptional customer service, demonstrated by improved patient satisfaction. Specializes in HIPAA compliance and vital sign monitoring, contributing to a more efficient and patient-centered environment. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Memorial Drive Family Medicine
05.2014 - 11.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Phlebotomist
Accurate Diagnostics Lab
04.2012 - 02.2014
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Customer Service Representative
Budget Car Rental
02.2010 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Assistant
Capital Area Renal Associates
08.2011 - 10.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant
Med Tech College
529 14th St Washington Dc 2004508.2011
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- EMR / EHR
Timeline
Medical Assistant
Memorial Drive Family Medicine
05.2014 - 11.2018
Phlebotomist
Accurate Diagnostics Lab
04.2012 - 02.2014
Medical Assistant
Capital Area Renal Associates
08.2011 - 10.2011
Customer Service Representative
Budget Car Rental
02.2010 - 04.2012
Medical Assistant
Med Tech College
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