Merri Kimbley
Louisville,KY
Summary
- Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
- Compassionate Nursing Assistant with experience in providing patient care within diverse healthcare environments. Strengths include assisting with daily living activities, monitoring vital signs, and delivering bedside care to patients under nurses' supervision. Previous work has resulted in improved overall patient satisfaction due to effective communication and empathetic patient engagement.
- Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Overview
5
5
years of professional experience
Work History
Cashier
Speedway Gas Station
Louisville, KY
10.2023 - 05.2024
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped with purchases and signed customers up for rewards program.
- Followed company security procedures for handling large sums of money.
DPS Nursing
Evision LLC
Louisville, KY
05.2022 - 09.2023
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Reminded patients to take prescribed medications or nutritional supplements.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Call Center Representative
Minuteman Staffing
Louisville, KY
06.2019 - 11.2022
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
- Maintained detailed records of customer interactions and transactions for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
GED -
Able
Hamilton, OH05-2011
Skills
- Customer Service
- Payment Collection
- Customer Assistance
- POS Systems
- Drawer balancing
- Payment Processing
- Light Housekeeping
- Client documentation
- Medical Records Management
- Patient Feeding
- HIPAA
- Patient Care and Safety
- Database Administration
- Data Entry
- Call Control
- Technical Support
- Resolving issues
- Gathering information
- Call Center Customer Service
- Data Gathering
- Customer Support
- Customer communications
- Professional phone voice
- Appointment Scheduling
- System Documentation
Timeline
Cashier
Speedway Gas Station
10.2023 - 05.2024
DPS Nursing
Evision LLC
05.2022 - 09.2023
Call Center Representative
Minuteman Staffing
06.2019 - 11.2022
GED -
Able