Merri Walker

Assisting clients locate and move into housing, provide case management, assist with developing and reviewing goals, assist with developing and reviewing monthly budget, obtain documents required for file, organize client files, provide resources for benefits or employment, provide community resources, and assist with communication with property manager as needed.

• Developed individualized care plans to meet clients' unique needs and preferences.
• Coordinated services with healthcare providers, ensuring comprehensive support for client well-being.
• Conducted regular assessments to monitor client progress and adjust care strategies as needed.
• Educated clients and families on available resources, enhancing their understanding of independent living options.
• Mentored junior case managers, promoting best practices in client engagement and service delivery.
• Advocated for clients' rights, ensuring access to necessary services and resources within the community.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

• Coordinated service delivery to enhance customer satisfaction and operational efficiency.
• Managed scheduling and resource allocation for cross-functional teams to optimize productivity.
• Developed training materials and conducted sessions to improve staff performance and service quality.
• Monitored service metrics and implemented strategies for continuous improvement in processes.
• Liaised with clients to address concerns, ensuring timely resolution and maintaining strong relationships.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Assessed customer needs and developed solutions to meet needs.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Coordinated and monitored service activities to confirm work met all requirements.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Communicated with clients and service providers to provide updates on work progress.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Collaborated with cross-functional teams to optimize service operations and improve client experiences.

• Led cross-functional teams to develop and implement strategic program initiatives.
• Streamlined project workflows, enhancing efficiency and reducing time-to-market for deliverables.
• Mentored junior staff, fostering skills development and promoting a collaborative team environment.
• Analyzed program performance metrics to drive continuous improvement initiatives.
• Coordinated stakeholder engagement efforts to ensure alignment with program objectives.
• Developed comprehensive project plans, outlining timelines, resources, and deliverables for successful execution.
• Facilitated regular program reviews, providing updates to executive leadership on progress and outcomes.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Identified program obstacles and communicated possible impacts to team.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.