Merrick Hee
Kaneohe,HI
Summary
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 25 years of experience working in busy environments. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Ramp Agent
United Parcel Service, UPS
08.2022 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded anywhere from 3,000 to 15,000 packages on daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Outside Sales Representative
Guy Miyashiro & Co
02.2006 - 02.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Monitored competitor activities to maintain competitive advantage.
- Attended trade shows and conferences regularly to increase brand visibility.
- Developed and implemented sales strategies to increase revenue.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Training Chief
US Air Force Reserves
01.1990 - 01.2006
- Enhanced trainee performance through hands-on learning experiences and practical demonstrations.
- Created customized training materials for diverse audiences, ensuring optimal comprehension and application of information.
- Improved training efficiency by implementing innovative and engaging instructional strategies.
- Managed relationships with external vendors to secure high-quality resources at competitive prices for training programs.
- Developed a comprehensive training program that resulted in higher employee retention rates.
- Developed individualized coaching plans tailored to address specific areas for improvement identified during performance evaluations.
- Maintained an up-to-date knowledge base on relevant industry trends and emerging technologies used in workforce development efforts.
- Championed a culture of continuous learning within the organization by encouraging knowledge sharing and collaboration among staff members.
- Led large-scale projects such as the development of new e-learning modules, increasing accessibility for remote employees.
- Established clear expectations for trainees, leading to enhanced accountability and goal achievement.
- Oversaw the coordination of schedules, resources, and personnel for seamless training event execution.
- Revamped existing training materials to align with updated industry standards and best practices.
- Spearheaded the creation of a mentorship program, fostering professional growth among team members.
- Conducted regular assessments of training effectiveness, implementing necessary adjustments to meet evolving organizational needs.
- Evaluated employee progress and provided constructive feedback to promote continuous improvement in skill development.
- Implemented a robust tracking system to monitor employee progress throughout the duration of their training journey.
- Compiled and maintained log books, run reports and training records.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Made daily inspections of facilities and equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
Firefighter
US Navy
01.1990 - 01.2006
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Assisted with regular maintenance of firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Prepared incident reports detailing personnel, location and results of each call.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Assisted in prevention of fires through public education programs.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Diagnosed and located hazardous materials and other sources of fires.
Education
High School Diploma -
Castle High School
Kaneohe, HI06.1984
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Safety Procedures
- Marshaling aircraft
- Pushback and towing
- Vehicle operation
- Flexible Schedule
- Freight Handling
- Cargo Handling
- Security awareness
- Airfield Safety Regulations
- Airport Layout Familiarity
- Cargo Equipment Operation
- Inclement Weather Tolerance
- Ground Support Equipment Operation
- Hazardous Materials Handling
- Hazardous Materials
- Lifting and sorting
- Materials Handling Safety Training
- Warehouse Operations
- Physical Strength and Stamina
- Protective Equipment Use
- Materials handling and transport
Timeline
Ramp Agent
United Parcel Service, UPS
08.2022 - Current
Outside Sales Representative
Guy Miyashiro & Co
02.2006 - 02.2022
Training Chief
US Air Force Reserves
01.1990 - 01.2006
Firefighter
US Navy
01.1990 - 01.2006
High School Diploma -
Castle High School