Merrick Myers
Gary,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Dispatcher Coordinator
Hallcon
02.2018 - Current
- Worked closely with personnel, customers, and contractors to resolve problems.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Sent out drivers to assist 12 hourly callers based on locations, needs and worker availability.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Customer Service - Collection
Federal Reserve Bank
05.1992 - 11.2008
- Investigated customer credit references and approved credit lines.
- Established rapport with customers through active listening and empathetic communication techniques.
- Championed a positive work culture by fostering open communication channels among colleagues and encouraging collaboration.
- Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
- Analyzed customer financial records to determine appropriate payment plan.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor of Science - Bookkeeping
MacMurray College
Jacksonville, IL06.1992
Skills
- Hazardous Materials Handling
- Customer Relations
- Material Handling
- Quality Assurance
Timeline
Dispatcher Coordinator
Hallcon
02.2018 - Current
Customer Service - Collection
Federal Reserve Bank
05.1992 - 11.2008
Bachelor of Science - Bookkeeping
MacMurray College