Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Merrick Neville

Summary

Dynamic and results-oriented professional with a proven track record in Revenue Operations, bringing a unique blend of skills in sales operations, finance, and marketing. Experienced in successfully managing complex end-to-end programs, collaborating with diverse internal and external stakeholder groups, and delivering results within aggressive timelines and tight budgets. Committed to driving innovation and empowering the success of cross-functional teams. A strategic thinker with a demonstrated ability to enhance operational efficiency and drive revenue growth. Seeking a challenging role where I can leverage my skills to contribute to a forward-thinking organization focused on collaboration and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Renewal Specialist

Highspot
02.2023 - Current
  • Research Salesforce accounts to identify upcoming renewals
  • Aid in renewal planning
  • Share upcoming renewals and key information with the internal Highspot customer account team, including: Renewing ARR, Customer health, Expansion opportunities, Contract details and special terms, Contact details (e.g. Solution owner, decision-makers)
  • Update account information to reflect current contacts and accurate data
  • Update and spot-check existing customer accounts to correctly reflect current customer agreements
  • Identify true-up opportunities throughout the year by monitoring customer license usage

Deal Desk Coordinator

Tableau Software, LLC, A Salesforce Company
05.2017 - Current
  • Promoted to Deal Desk (from Order Management Coordinator) after 10 months in role
  • Deal Desk partners closely with multiple departments in the company including Sales, Legal, Operations, Dev, and Finance
  • Proficient in Tableau, Salesforce, Certain, Microsoft Suite and Google Workspace
  • High case closure rate: matches, and usually exceeds, a quota of 15+ cases per day, with extremely low error accuracy
  • Subject Matter Expert and first Volunteer for creation of the Tableau Partner Program in 2018, a program designed to have specialists within Deal Desk help external partners
  • This included assisting with Legal Agreements and coordinating partnership setups and logistics
  • Communicated with external partners on their entrance into the Tableau Partner Program
  • Foundational member of Global Deal Desk Team, which specializes in working on complex deals on a global scale
  • Have assisted in organizing team policies and processes when there were none in place
  • Frequent collaboration with Tableau Legal and Sales in USCA/LATAM, EMEA, and APAC regions
  • As most-tenured member of the Global Deal Desk team, I train and mentor colleagues in best practices, company policies, and deal operations.

Order Management Coordinator

Tableau Software, LLC, A Salesforce Company
  • Reviewed and processed all incoming orders for accuracy and alignment with the end-user license agreement and company policy
  • One of the highest case closure rates on my team, with an extremely high accuracy rate
  • Assisted and trained other team members on complex orders, issues, and event questions.

Event and Marketing Specialist

Microsoft
02.2016 - 04.2017
  • Managed $250k budget for the Americas Enterprise Services (AES) West and Central Regions
  • Coordinated 40 events within 13 months for events ranging in size from 10 to 100+ attendees
  • Organized unique events (and created corresponding marketing materials), ranging from private sales events at golf courses to meetings at annual internal convention for thousands of people
  • Oversaw and enforced payment compliance across the entire marketing team
  • Managed internal and third-party payments via internal Microsoft tools.

Front Desk Coordinator

Coven Salon
10.2014 - 02.2016
  • Was the first Front Desk Coordinator when the salon opened
  • Managed a growing appointment book of 5 stylists and 40+ appointments per day
  • Answered calls and emails with a non-repeat rate of 5%
  • Ordered product and took inventory of 100+ products
  • Learned a new booking system within 1 year of operating and trained all staff on how to use it.

Group Sales and Event Coordinator, Youth and Family Programs Supervisor, Administrative Assistant, Camp-In Representative, and IMAX Usher

Pacific Science Center
09.2008 - 10.2014

Education

Bachelor of Fine Arts -

Northern Vermont University at Johnson
Johnson, VT

Skills

  • Salesforce
  • Microsoft Office Suite
  • Google Workspace
  • Canva
  • Highspot
  • Figma
  • Technical Writing
  • Creative Writing
  • Project Management
  • Excellent Communication
  • Sales Support
  • Strong Organization
  • Process Improvement
  • Performance Metrics
  • Problem Solving
  • Customer Service
  • Attention to Detail
  • Training and Development
  • Order Processing
  • Schedule Coordination
  • Staff Training

Volunteer Experience

Board of Directors - Seattle Ladies Choir, Seattle, WA, 02/2017 - 10/2019, Community Director, Event coordination, fundraiser planning, donation procurement, community outreach, administrative duties, rehearsal and concert planning, volunteer training, and Community relationship-building

Timeline

Renewal Specialist

Highspot
02.2023 - Current

Deal Desk Coordinator

Tableau Software, LLC, A Salesforce Company
05.2017 - Current

Event and Marketing Specialist

Microsoft
02.2016 - 04.2017

Front Desk Coordinator

Coven Salon
10.2014 - 02.2016

Group Sales and Event Coordinator, Youth and Family Programs Supervisor, Administrative Assistant, Camp-In Representative, and IMAX Usher

Pacific Science Center
09.2008 - 10.2014

Order Management Coordinator

Tableau Software, LLC, A Salesforce Company

Bachelor of Fine Arts -

Northern Vermont University at Johnson

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Merrick Neville