Merrick Shimp
Santa Rosa,CA
Summary
Savvy Senior Store Manager with 12 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
10
10
years of professional experience
Work History
Senior Store Manager and District New Hire Trainer
Mattress Firm
12.2022 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
Digital Operations Coach
Walmart
08.2022 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
ICQA Supervisor
Macy's Logistics
02.2022 - 08.2022
- Monitored staff performance and addressed issues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Executive Team Leader Service and Engagement
Target
09.2021 - 02.2022
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
Operations Manager
Love's Travel Shop
06.2021 - 09.2021
- Addressed customer concerns with suitable solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Store Manager
Kay Jewelers
04.2014 - 06.2021
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science in Business Administration And Project Management -
Southern New Hampshire University
Manchester, NH12.2025
Skills
- Focus and Follow-Through
- Staff Scheduling
- Performance Assessment
- Assignment Delegation
- Budget Control
- Sales Tracking
- Mathematical Calculation and Reasoning
- Operations Oversight
- Management Team Building
- Hiring and Onboarding
- Team Leadership
- Process Improvements
- Policy Development and Enforcement
- Quality Assurance
Timeline
Senior Store Manager and District New Hire Trainer
Mattress Firm
12.2022 - Current
Digital Operations Coach
Walmart
08.2022 - 12.2022
ICQA Supervisor
Macy's Logistics
02.2022 - 08.2022
Executive Team Leader Service and Engagement
Target
09.2021 - 02.2022
Operations Manager
Love's Travel Shop
06.2021 - 09.2021
Store Manager
Kay Jewelers
04.2014 - 06.2021
Bachelor of Science in Business Administration And Project Management -
Southern New Hampshire University