Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Merrideth Hill

Summertown,TN

Summary

Dynamic customer service professional with a proven track record at Twice Daily, excelling in cash handling and conflict resolution. Recognized for enhancing customer loyalty through exceptional service and effective communication. Committed to maintaining high standards of cleanliness and operational efficiency, contributing to a positive shopping experience and repeat business.

Punctual and honest environmental service with solid background in industrial environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Trustworthy and dedicated customer service with 20+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

27
27
years of professional experience

Work History

Cashier\Customer Service

Twice Daily
03.2025 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Environmental Services

Samuel And Sons
04.2022 - 06.2023
  • Contributed to overall hospital accreditation success through diligent adherence to environmental services standards set forth by regulatory agencies.
  • Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
  • Proactively identified areas for improvement within the environmental services department, suggesting and implementing changes that resulted in increased efficiency and effectiveness.
  • Promoted sustainability initiatives within the environmental services department, reducing the facility''s overall carbon footprint and waste generation.
  • Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
  • Continuously improved personal skills and knowledge in environmental services practices through training sessions, workshops, and other learning opportunities.
  • Contributed to the achievement of organizational sustainability targets by consistently adhering to established policies, procedures, and best practices in environmental services delivery.
  • Continuously researched emerging industry trends and best practices in environmental services management, applying new knowledge to improve overall department performance.
  • Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures related to environmental services.
  • Ensured compliance with safety guidelines by attending required training sessions and adhering to best practices in environmental services operations.
  • Spearheaded sustainability initiatives to minimize environmental impact while maintaining high-quality services for visitors.
  • Championed the use of environmentally friendly practices within the department, reducing overall energy consumption and waste production.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.

Line Cook

Brass Lantern Resturaunt
01.2021 - 02.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Enhanced kitchen efficiency by maintaining clean and organized workstation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Monitored food quality and presentation to maintain high standards.

Licensed Practical Nurse

NHC
10.1998 - 04.2019
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Comforted and counseled patients and families throughout care process.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Administered medications to ensure adherence to treatment plans, improving health outcomes.
  • Delivered wound care and managed dressings, preventing infections and promoting healing.
  • Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
  • Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
  • Implemented infection control protocols, significantly reducing incidence of hospital-acquired infections.
  • Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
  • Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
  • Administered medications and injections to patients.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered emotional support to patients and families during challenging times.
  • Helped patients complete bathing, dressing and eating.
  • Took samples to complete diagnostic and routine assessment tests.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Education

No Degree - Biology

Columbia State Community College
Columbia, TN

Certificate of Technical Studies - Practical Nursing

TCAT
Hohenwald, TN
10-1998

GED -

Columbia Central High School
Columbia, TN
01-1994

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • ID verification
  • Attention to detail
  • Currency counting
  • Decision making aptitude
  • Daily reporting
  • Drawer balancing
  • Reports and documents
  • Fraud prevention awareness
  • Loss prevention
  • Loyalty program promotion
  • Proficient in Windows

Accomplishments

  • CSCC Student Art Gallery Exhibit 2024 Pryor Art Gallery

Timeline

Cashier\Customer Service

Twice Daily
03.2025 - 05.2025

Environmental Services

Samuel And Sons
04.2022 - 06.2023

Line Cook

Brass Lantern Resturaunt
01.2021 - 02.2022

Licensed Practical Nurse

NHC
10.1998 - 04.2019

No Degree - Biology

Columbia State Community College

Certificate of Technical Studies - Practical Nursing

TCAT

GED -

Columbia Central High School

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