merrie killian
Nescopeck,PA
Summary
Accomplished Flex Supervisor at Sheetz with expertise in employee training and scheduling coordination. Enhanced team productivity by 20% through strategic task allocation. Known for fostering collaboration and problem-solving, ensuring high-quality standards and safety. Proven track record in customer service and multitasking, driving operational excellence and seamless communication across departments.
Overview
18
18
years of professional experience
Work History
Flex Supervisor
Sheetz
11.2023 - 11.2024
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Assisted other departments as needed to maintain smooth operations across all areas of the company.
- Improved team productivity by implementing efficient scheduling and task allocation strategies.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
- Implemented quality control measures that contributed to consistent product quality throughout the facility.
- Promoted open lines of communication among team members, leading to enhanced collaboration and problem-solving abilities.
Clerk
Travel Centers of America
07.2023 - 11.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Greeted patrons as they entered store.
- Accurately processed payments for customer purchases.
- Maintained a clean and safe working environment.
- Verified till at end of shift.
- Secured store and returned key to management.
Night Shift Supervisor
RaceTrac
09.2022 - 12.2022
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of 3-4 person team with specific daily tasks and responsibilities.
Front Desk Clerk
La Quinta
03.2021 - 02.2022
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Conducted security and safety walks.
Rental Assistant
Smart Stop Self Storage
03.2020 - 02.2022
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized property showings for prospective tenants, resulting in successful rentals.
- Developed strong relationships with tenants, fostering a sense of community within the property.
- Managed rental agreements and ensured accurate documentation for smooth property transitions.
- Conducted security walks.
Night Shift Supervisor
7-11 Convenience Store
08.2006 - 02.2020
- Managed communication between associates and management, addressing key issues and needs.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Maintained a clean and safe work environment.
Education
Honesdale High School
Honesdale, PA06-1980
Skills
- Employee training
- Scheduling coordination
- Staff development
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
Timeline
Flex Supervisor
Sheetz
11.2023 - 11.2024
Clerk
Travel Centers of America
07.2023 - 11.2023
Night Shift Supervisor
RaceTrac
09.2022 - 12.2022
Front Desk Clerk
La Quinta
03.2021 - 02.2022
Rental Assistant
Smart Stop Self Storage
03.2020 - 02.2022
Night Shift Supervisor
7-11 Convenience Store
08.2006 - 02.2020
Honesdale High School
Similar Profiles
Melissa GravesMelissa Graves
Cashier at SheetzCashier at Sheetz
Desirea SavageDesirea Savage
Employee at SheetzEmployee at Sheetz
Sydney SimmonsSydney Simmons
Team Member at SheetzTeam Member at Sheetz
haley Walkerhaley Walker
Full Time Employee at SheetzFull Time Employee at Sheetz
Jacob LayJacob Lay
Extruder Operator at Sekisui KydexExtruder Operator at Sekisui Kydex