Merrigrace Dorris
Joplin,MO
Summary
Professional with strong and diverse background in customer interactions. Possesses versatile skills in customer service, project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Seeking to transition into new field, leveraging strong communication and cultivating professional relationships.
Overview
8
8
years of professional experience
Work History
Courier Contractor
Spark, DDI
Joplin, MO
02.2021 - Current
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
Self Employed
Digital Sales
Joplin, MO
04.2018 - Current
- Created and managed online store using Shopify eCommerce platform
- Designed ad creatives for use in Facebook and Instagram paid advertisements
- Created and managed advertising campaigns for the business through the Facebook ad platform
- Coordinated with supplier based in China to fulfill product orders and arrange shipments to customers
- Responded to and resolved all customer queries and complaints via e-mail
Primary Support Coordinator
Preferred Family Healthcare Inc.
Joplin, MO
09.2017 - 02.2021
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Direct Support Professional
Easy Living Inc.
Joplin, MO
06.2017 - 04.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Manager
Walmart
Joplin, MO
05.2016 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Stylist/Assistant Manager
Maurices
Joplin, MO
05.2016 - 11.2017
- Streamlined workflow processes between stylists'' assistants team members through effective communication strategies leading to increased overall efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Business Administration
Missouri Southern State University
Joplin, MO05.2025
Dental Assisting
American Business And Technology University
Saint Joseph, MO05.2024
Skills
- Punctuality
- Proficiency in OS
- Data Entry
- Deadline-oriented
- Time Management
- Problem-Solving
- HIPAA Compliance
- Customer Service
- Organizational Skills
- Critical Thinking
Timeline
Courier Contractor
Spark, DDI
02.2021 - Current
Self Employed
Digital Sales
04.2018 - Current
Primary Support Coordinator
Preferred Family Healthcare Inc.
09.2017 - 02.2021
Direct Support Professional
Easy Living Inc.
06.2017 - 04.2019
Customer Service Manager
Walmart
05.2016 - 07.2018
Stylist/Assistant Manager
Maurices
05.2016 - 11.2017
No Degree - Business Administration
Missouri Southern State University
Dental Assisting
American Business And Technology University