Merril Stanley
Burlington,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies, open communication, and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
12.2023 - Current
- Lead and drove results in 5+ complex stores ranging from 25k-80k per week
- Supported in identifying and developing 8 baristas to Shift Supervisors within stores
- Trained 8 Shift Supervisors
- Inspired and coached partners by showing what is possible in creating a great Starbucks experience for customers
- Developed shift supervisors by teaching and coaching opportunity gaps within their approach
- Lead store OTW excellence project and saw improvements from 50 seconds to 39, and 80+ seconds to 44 seconds peak OTW and All Day OTW from 100+ Seconds to 80 Seconds
- Lead all store partners through community grant nominations. Store submitted 25+ nominations in most by any store in District 427
- Supported community by volunteering with Food Bank, donating coffee and pastries to local police station (with DM approval)
- Owned CSR implementation by setting expectations with all partners using tools and resources (store walk, CSR cards, customer support, and clean play).
- Creates intentional schedules based off of 3 week earned trends using Partner Hours, utilizing Decision Center for Dayparts Detail, Non-coverage & Training planner, and keeping a close eye on trending Peak shifts
- Worked shoulder to shoulder with a peer opening a brand new store, assisting with building our business by creating an inviting atmosphere and keeping partner morale high
- Lead Shift Supervisor meetings that focused on business demands (ex: Customer Experience, Store Ops, Peak OTW, Inventory completion, etc), trends that are missed on Clean play, & Station Assessments, and labor.
- Held accountability for SSV's who were not upholding Missions and Values, leading up to Separation.
- Taught and coached three separate stores on Roles & Routines, and the importance of maintaining consistency through ALL day parts
- Developed and Refined a new approach for an External Hire Store Manager
- Lead PDCs and SSV interviews
Manager
Brick City Grill
07.2018 - 03.2021
- Cross-trained employees to maximize team performance, efficiency, and speed
- Created weekly schedules ensuring that we were properly staffed for all day parts based off of previous business transactions
- Maximized performance by monitoring daily activities and mentoring team members
- Delivered feedback to owner regarding employees performance and training needs
- Counted, balanced, and reconciled cash and credit card payments, and identified gaps in proper cash-handling procedures.
- Increased customer satisfaction by resolving issues quickly
- Created a positive atmosphere for team members and maintained enthusiasm in a fast-paced environment
Education
High School Diploma -
Lee Early College
Sanford, NC06.2018
Skills
- Sales and Inventory
- Staff Management
- Time Management
- Prioritizing and Planning
- Cash Handling
Certification
Servsafe Manager Qualified
Timeline
Store Manager
Starbucks
12.2023 - Current
Manager
Brick City Grill
07.2018 - 03.2021
High School Diploma -
Lee Early College