Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Merrilee Cooper

Deming

Summary

Dynamic banking professional with extensive experience at Heritage Bank NW, excelling in effective team leadership and strategic decision-making. Proven track record in cultivating relationships and driving business growth through tailored solutions, enhancing client satisfaction, and fostering high-performing teams. Skilled in analytical problem solving and committed to delivering exceptional service.

Knowledgeable operations manager with background in executive leadership. Guided strategic initiatives that enhanced operational efficiency and fostered organizational growth. Demonstrated expertise in leadership and strategic planning.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Vice President, Branch Manager

Heritage Bank NW
10.2021 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Performed monthly compliance checks.

Business Development Officer

Heritage Bank NW
05.2019 - 10.2021
  • Generated new business with marketing initiatives and strategic plans.
  • Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
  • Collaborated with cross-functional teams for the successful execution of business development initiatives.
  • Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
  • Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.

Branch Service Manager

Heritage Bank NW
07.2013 - 05.2019
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.

Education

High School Diploma -

Mount Baker High School
Deming, WA
06-1988

Skills

  • Effective Team Leadership
  • Effective Relationship Building
  • Strategic Decision-Making
  • Analytical Problem Solving
  • Coaching and mentoring

Certification

Notary Public: My commission expires 03/13/2026

NMLS # 1098108

Timeline

Vice President, Branch Manager

Heritage Bank NW
10.2021 - Current

Business Development Officer

Heritage Bank NW
05.2019 - 10.2021

Branch Service Manager

Heritage Bank NW
07.2013 - 05.2019

High School Diploma -

Mount Baker High School

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