Merri Lee Keatts
Cheney,WA
Summary
Patient Care Coordinator with 16 years at Touchmark Home Health and Home Care. Friendly and compassionate with talent for effective communication and patient interaction. Known for a compassionate approach to patient care. Adept at managing all aspects of patient intake, including referrals, insurance verification, and scheduling of healthcare services. Skilled at building strong relationships with residents and their families.
Overview
16
16
years of professional experience
Work History
Home Health Patient Care Coordinator
Touchmark on South Hill Home Health
09.2016 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated insurance companies for accurate billing and claim processing, verified insurance and secured necessary authorizations.
- Direct point of contact for Physician offices, Hospital Social Workers, Skilled Nursing Social Workers and Executive Directors of Independent Living, Assisted Living and Memory Care Retirement communities.
- First point of contact for Home Health referrals, coordinate intake process. Maintained open communication with patients and family members from pre-admission to discharge. Provided compassionate support for families during difficult healthcare decisions. Assisted family members with recommendations for additional health services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow for Nurses and Therapists.
- Fostered relationships with healthcare providers to ensure new and continuing referrals.
Resident Relations
Touchmark on South Hill
06.2013 - 09.2016
- Developed strong relationships with each resident based on trust, empathy, respect, leading to increased engagement in daily activities.
- Enhanced resident relations by addressing resident and family members concerns and providing timely solutions to issues.
- Fostered positive relationships with residents, their families, and interdisciplinary team members for optimal communication and collaboration.
Home Care Coordinator
Touchmark on South Hill Home Care
01.2009 - 06.2013
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Hired and scheduled training for caregivers.
- Developed personalized care plans to address individual patient needs and preferences.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
Education
High School Diploma -
Pomeroy High School
Pomeroy, WACertificate - Secretarial Bookkeeping
Valley Business College
Lewiston, ID06-1979
Skills
- Proficiency in electronic medical records such as:
- Knowledge of Insurance verification tools and process
- Command of Microsoft Office Suite, Teams
KanTime (Home Healthcare Software), Epic, Point, Click, Care,
- Multitasking and organizational skills
- Problem solving skills for urgent situations
- Coordination and collaborating with healthcare team
Timeline
Home Health Patient Care Coordinator
Touchmark on South Hill Home Health
09.2016 - 01.2025
Resident Relations
Touchmark on South Hill
06.2013 - 09.2016
Home Care Coordinator
Touchmark on South Hill Home Care
01.2009 - 06.2013
High School Diploma -
Pomeroy High School
Certificate - Secretarial Bookkeeping
Valley Business College
Similar Profiles
Elena KangElena Kang
Medical Office Assistant at South Hill Family Health Centre/South Community Birth ProgramMedical Office Assistant at South Hill Family Health Centre/South Community Birth Program
Dynastie RobertsonDynastie Robertson
Customer Service Representative at The Home Depot-South Hill, VACustomer Service Representative at The Home Depot-South Hill, VA
Hope S. JacksonHope S. Jackson
Charge Nurse at Pruitt Health- Holly Hill Nursing HomeCharge Nurse at Pruitt Health- Holly Hill Nursing Home