Merrill Coswosk
Waterbury,CT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager (GM)
Courtyard by Marriott
Norwich, CT
07.2020 - Current
- Developed and executed operational techniques to enhance effectiveness, lower expenses, and optimize customer contentment.
- Ensured efficient operations through effective communication with staff members.
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Hyatt Place Mohegan Sun
04.2019 - 07.2020
- Monitored financial performance and identified opportunities for cost savings and revenue generation.
- Coordinated training activities for employees, ensuring compliance with company policies and procedures.
- Implemented changes to enhance productivity and efficiency in existing systems.
Assistant Hotel Manager
Mohegan Sun Resort and Casino
08.2002 - 12.2011
- Oversaw the operations of a 1175 room gaming resort as Assistant Hotel Manager, leading a team of 80+ employees per shift to deliver exceptional customer service, maintain guest safety, and coordinate with security staff along with Tribal/CT State police and EMT.
- Ensured smooth check-in and check-out process for guests by coordinating daily activities of front desk personnel.
- Optimized room rates to maximize occupancy and boost revenue growth, resulting in increased market share.
Education
Skills
- Workflow Planning
- Expense Control
- Customer Relationship Management
- Multimillion-dollar P&L Management
- Operations Management
- Training and Development
- Leadership and team building
- Sales
- Financial Administration
- Organizational Restructure and Change
Timeline
General Manager (GM)
Courtyard by Marriott
07.2020 - Current
General Manager
Hyatt Place Mohegan Sun
04.2019 - 07.2020
Assistant Hotel Manager
Mohegan Sun Resort and Casino
08.2002 - 12.2011