Merrill Fortune
Lago Vista,TX
Summary
Dynamic Treatment Coordinator at Cedar Park Smiles, recognized for enhancing patient satisfaction and case acceptance through exceptional communication and financial counseling. Expert in efficient appointment management and patient data privacy, I successfully streamlined processes, reducing no-show rates and fostering strong relationships with patients and providers to ensure optimal care outcomes.
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
17
17
years of professional experience
Work History
Treatment Cooridnator
Cedar Park Smiles
06.2008 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted orthodontist in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Facilitated communication between orthodontic staff members, fostering a positive work environment and seamless patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
High School Diploma -
Georgetown High School
Georgetown, Texas05-1988
Skills
- Efficient Appointment Management
- Patient Data Privacy Management
- Administrative Support
- Financial counseling
Languages
English
Timeline
Treatment Cooridnator
Cedar Park Smiles
06.2008 - Current
High School Diploma -
Georgetown High School
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