Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merrill Jones

Tallahassee,FL

Summary

Experienced with training waitstaff to deliver exceptional service and maintain high standards. Uses effective communication and leadership to mentor and develop team members. Track record of enhancing service quality and customer satisfaction through structured training programs. Friendly Waitress Trainer offering Number years of hands-on experience in restaurant industry. Communicative and punctual individual polished in training new servers and providing ongoing instruction. Commended for first-rate workmanship abilities and phenomenal customer service skills. Professional in hospitality industry, bringing extensive experience in training and developing waitstaff to excel in customer service. Known for fostering team collaboration and achieving high standards of service. Adaptable and reliable, with focus on effective communication and leadership.

Overview

7
7
years of professional experience

Work History

Waitress Supervisor

Golden Corral Buffet and Grill
10.2021 - 12.2025
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.

Customer Service Representative

California Marketing Group
10.2020 - 12.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Waitress Trainer

IHOP
12.2018 - 10.2021
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Education

Associate Of Arts - AA ALL STUDIES

AIU
Online

Skills

  • Salesmanship
  • Efficient movement
  • Coaching and mentoring
  • Team motivation
  • Safe handling procedures
  • Item promotion
  • Food and beverage pairings
  • Tableside service

Timeline

Waitress Supervisor

Golden Corral Buffet and Grill
10.2021 - 12.2025

Customer Service Representative

California Marketing Group
10.2020 - 12.2020

Waitress Trainer

IHOP
12.2018 - 10.2021

Associate Of Arts - AA ALL STUDIES

AIU