Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Merrill Martin

Riverview,FL

Summary

Quality-driven Leadership Specialist and Military Veteran offering 10 years of experience in supervisory roles living in Riverview, Florida. Committed to safety and efficiency with focus on providing teams with support and leadership to achieve goals. Skilled in identifying issues of quality through thorough inspection processes. Proven history of expertise in identification and elimination of safety hazards. Able to quickly assess problems in workplace efficiency and create workarounds. Highly skilled in the use of online technical systems such as microsoft office and able to learn new system in a timely manner.

Overview

12
12
years of professional experience

Work History

Construction Manager

Homes By WestBay
Riverview, FL
10.2022 - Current
  • Verified completed projects met approved time, quality, and cost estimates.
  • Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

Quality Assurance Representative

Homes By WestBay
Riverview, FL
07.2021 - 10.2022
  • Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
  • Scheduled meetings and oversaw warranty repairs at residential properties to ensure quality of product.
  • Evaluated issues to ensure repairs were completed in a timely and efficient manner for both the customer and the company.

Housekeeping Supervisor

The Westin Tampa Bay
, FL
01.2021 - 07.2021
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.

Laundry Supervisor

Army Lodging Grafenwoehr
Grafenwoehr, Bayern
02.2019 - Current
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Supervised nine employees, including scheduling, training and performance monitoring.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.

Professional Detailer

Davis Details
Grafenwohr, Bayern
07.2019 - 12.2020
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Cleaned upholstery, carpet and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.

Special Reaction Team Member

United States Army
Fort Campbell, Kentucky
07.2016 - 09.2017
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Oversaw security for seventeen businesses by monitoring grounds and identifying weak points in security.

Military Police Desk Clerk

United States Army
Fort Campbell, KY
05.2015 - 01.2016
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Site Security and Setup Worker

United States Army
Monrovia, Liberia
10.2014 - 02.2015
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Checked and verified photo identification prior to granting facility access.
  • Assisted Engineers with setup and teardown of site location as well as diesel generator maintenance.
  • Monitored employee activities, confirming compliance with security regulations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Security Detail

United States Army
Bagram Air Base, Afghanistan
06.2013 - 02.2014
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Acted quickly during emergency situations within three minutes to reduce opportunity for damage and injury.

Military Police Officer

United States Army
Fort Campbell, Kentucky
09.2012 - 09.2017
  • Supported judge advocate general with investigations for trial involving military members facing courts martial and other disciplinary actions.
  • Oversaw three staff members, boosted productivity and eliminated workflow downtime.
  • Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
  • Supervised 24-hour police operation, including law enforcement, force prevention and protection, criminal investigations, logistics, civil disturbances, contraband identification and health and safety protocols.

Education

BBA - Health Services Management

University of Maryland University Campus
Adelphi, MD
05.2021

High School Diploma -

Venice High School
Venice, FL
05.2012

Skills

  • Inventory replenishment
  • Employee scheduling
  • Team management
  • Materials requisition
  • Safety leadership
  • First Aid Training
  • Witness Interviews
  • Security Specialist

References

William Mcanallen

Housekeeping Manager

The Westin Tampa Bay

(623) 337-1016 (Personal)

Jeremy McDonald

Quality Assurance Manager

Homes By WestBay

jmcdonald@westbaytampa.com

(813) 415-5046 (Work)

Steve Simpson

Area Construction Manager

Homes By Westbay

ssimpson@westbaytampa.com

(813) 614-1746 (Work)

Timeline

Construction Manager

Homes By WestBay
10.2022 - Current

Quality Assurance Representative

Homes By WestBay
07.2021 - 10.2022

Housekeeping Supervisor

The Westin Tampa Bay
01.2021 - 07.2021

Professional Detailer

Davis Details
07.2019 - 12.2020

Laundry Supervisor

Army Lodging Grafenwoehr
02.2019 - Current

Special Reaction Team Member

United States Army
07.2016 - 09.2017

Military Police Desk Clerk

United States Army
05.2015 - 01.2016

Site Security and Setup Worker

United States Army
10.2014 - 02.2015

Security Detail

United States Army
06.2013 - 02.2014

Military Police Officer

United States Army
09.2012 - 09.2017

BBA - Health Services Management

University of Maryland University Campus

High School Diploma -

Venice High School

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