Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merrisa Rivoire

Houston,TX

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

8
8
years of professional experience

Work History

Store Lead

Black Rock Coffee Bar
06.2024 - 07.2025
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
  • Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Coordinated successful promotional events that attracted new customers and increased average transaction values.

Substitute Preschool Teacher

Childcare Careers
09.2022 - 02.2023
  • Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
  • Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
  • Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
  • Managed classroom behavior effectively, fostering a positive learning environment for all students.
  • Established strong rapport with students, creating an inclusive atmosphere where all children felt valued and heard.

Barista

Kroger
06.2021 - 12.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Sales Associate

Walgreens
05.2019 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Crew Member

Papa Murphy's Take and Bake Pizza
03.2018 - 05.2019
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Sales Associate

JCPenney
08.2017 - 03.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Arts - Psychology

Lone Star College
Houston, TX
05-2023

High School Diploma -

Cypress Woods High School
Cypress
05-2018

Skills

  • Store operations
  • Staff training and development
  • Scheduling and time management
  • Goal setting and achievement
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Team leadership
  • Verbal and written communication
  • Customer experience management
  • Cash management

Timeline

Store Lead

Black Rock Coffee Bar
06.2024 - 07.2025

Substitute Preschool Teacher

Childcare Careers
09.2022 - 02.2023

Barista

Kroger
06.2021 - 12.2021

Sales Associate

Walgreens
05.2019 - 10.2019

Crew Member

Papa Murphy's Take and Bake Pizza
03.2018 - 05.2019

Sales Associate

JCPenney
08.2017 - 03.2018

Associate of Arts - Psychology

Lone Star College

High School Diploma -

Cypress Woods High School

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