Helping Others, planning events, learning different languages, Reading, Meeting new people
Merrissa Shaw
Marrero,LA
Summary
Dynamic professional with a proven track record at Comfort Inn Hotel, adept in Operations Oversight and Client Relationship Building. Excelled in driving business improvements and maintaining stellar customer relations, achieving significant enhancements in productivity and customer satisfaction. Skilled in Project Management and fostering team engagement, consistently delivering beyond expectations. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Bilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Comfort Inn Hotel
01.2021 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted 1000s of visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained 30 new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries daily regarding reservations, hotel information and guest concerns.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Independent Contractor
DoorDash
02.2023 - Current
- Delivered outstanding service to 100s of customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Science - Business Management
University of New Orleans
New Orleans, LA05.2026
Skills
- Requirements Gathering
- Scope Definition
- Estimations and quotes
- Service Marketing
- Operations Oversight
- Project Management
- Schedule Management
- Production Planning
- Customer Support
- Client Relationship Building
- Workload Management
- Deadline Adherence
Interests
Timeline
Independent Contractor
DoorDash
02.2023 - Current
Front Desk Manager
Comfort Inn Hotel
01.2021 - Current
Bachelor of Science - Business Management
University of New Orleans
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