MERRISSA WILLIAMS
Greeley,CO
Summary
Outgoing and energetic employee. Having worked in many different areas of expertise, I am ready and willing to learn anything that comes my way. Having a passion for learning, taking on new jobs comes with a breeze.
Overview
10
10
years of professional experience
Work History
RESEARCH ASSOCIATE
Precision Opinion
2022.12 - 2023.02
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Developed innovative research methodologies for more accurate results and insights.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
- Presented research findings at industry conferences, increasing visibility for the organization.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
WAREHOUSE ASSOCIATE
Fanatics Warehouse
2022.10 - 2022.12
- Added padding and cushions to packages to protect fragile merchandise
- Informed supervisor of parts needed for stock and discrepancies in inventory quantities
- Identified and removed safety and sanitation hazards from work areas
- Reported malfunctioning and damaged equipment to supervisors for repair
- Interacted effectively with staff through ongoing communication and exchange of information
- Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
TAKEOUT
BJ's Restaurant and Brewhouse
2022.08 - 2022.11
- Troubleshot minor problems and reported larger technical issues
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
MEMBER SERVICE REPRESENTATIVE
Planet Fitness Gym
2021.06 - 2021.09
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
- Helped members resolve account problems and navigate internal systems
- Partnered with branch leadership to maintain operational integrity while mitigating risk
- Used provided electronics to document transactions conducted during shift
- Handled sensitive and confidential information with discretion to maintain department security
- Referred unresolved customer grievances to designated departments for further investigation.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
MOVING SPECIALIST
North American Moving
2020.12 - 2021.05
- Offered exceptional customer service to differentiate and promote company brand
- Enhanced member relationships by providing excellent service during each interaction
- Initiated and led conversations to identify and assess member needs
- Completed transactions for membership renewals and extensions
- Working to provide the cheapest and easiest moves for my clientele
- Helped clients completing stressful moves by being professional, supportive and efficient.
- Increased customer satisfaction by efficiently coordinating and executing seamless moving processes for clients.
- Streamlined operations for timely and accurate delivery of belongings, resulting in positive feedback from clients.
GAS STATION ATTENDANT
Whittaker Oil
2020.08 - 2020.12
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors
- Attended to gas spills and accidents promptly and according to established guidelines
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience
- Processed gas and amenities payments
- Inspected identification to determine proper age of customers for alcohol and cigarettes
- Prepared daily records of food and gas sales and balanced register drawers
- Sold store items and vehicle services to customers.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
2018.07 - 2018.11
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Provided account information to customers and explained bill service policies and customer rights
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized automated systems to log and retrieve call information
- Responded to telephone inquiries and complaints following standard operating procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
MARKETER
Las Vegas Marketing
2016.03 - 2016.09
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Enhanced customer engagement with creative social media content and promotions.
- Streamlined marketing processes, resulting in improved efficiency and cost savings.
- Managed cross-functional teams to ensure timely completion of marketing projects within budget constraints.
- Delivered compelling presentations to internal stakeholders, securing buy-in for new marketing initiatives.
SANDWICH ARTIST
Subway
2016.02 - 2016.06
- Kept customer and food preparation areas clean and well-organized
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Organized food preparation stations and regularly replenished supplies
- Stored food properly to prevent spoilage, cross-contamination and illnesses
- Delivered superior customer service focused on quality and meeting customer needs
- Completed opening, closing and shift change tasks by following company guidelines
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
RIDESHARE DRIVER
Uber
2023.07 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
STOCKER
Walmart
2015.11 - 2016.03
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Lifted materials of varied weights on regular basis
- Assisted customers by locating items and loading heavy purchases in vehicles
- Faced products on shelves and displays to meet company policies.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
HOT DOGGER
Hot Dog on a Stick
2014.08 - 2015.01
- Seasonal employee providing outstanding service to all ongoing mall shoppers
- Maintained order and cleanliness of work areas to conform with health codes
- Followed staff performance and service standards to deliver consistent and positive customer experiences
- Gathered ingredients and cleaned and cut food items to prep recipes
- Received food orders from individuals and explained offerings
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Complied with company service standards and adhered to inventory and cash control procedures
- Monitored inventory to keep adequate stock of food items and supplies.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
Education
High School Diploma -
Nevada Adult Education
Las Vegas, NV02.2023
Skills
- Quickbooks
- Excellent Phone Etiquette
- Motivated Attitude
- Data Entry
- Dictation Skills
- Scheduling Skills
- Inventory Control Skills
- Editing And Proofreading Skills
- Strong Organizational Skills
- POS Systems
- Customer Service
- Problem-Solving
- Punctual And Reliable
- Payment Processing
- Customer Engagement
- Passenger Transportation
Timeline
RIDESHARE DRIVER
Uber
2023.07 - Current
RESEARCH ASSOCIATE
Precision Opinion
2022.12 - 2023.02
WAREHOUSE ASSOCIATE
Fanatics Warehouse
2022.10 - 2022.12
TAKEOUT
BJ's Restaurant and Brewhouse
2022.08 - 2022.11
MEMBER SERVICE REPRESENTATIVE
Planet Fitness Gym
2021.06 - 2021.09
MOVING SPECIALIST
North American Moving
2020.12 - 2021.05
GAS STATION ATTENDANT
Whittaker Oil
2020.08 - 2020.12
CUSTOMER SERVICE REPRESENTATIVE
Alorica
2018.07 - 2018.11
MARKETER
Las Vegas Marketing
2016.03 - 2016.09
SANDWICH ARTIST
Subway
2016.02 - 2016.06
STOCKER
Walmart
2015.11 - 2016.03
HOT DOGGER
Hot Dog on a Stick
2014.08 - 2015.01
High School Diploma -
Nevada Adult Education
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