Merritt Clemons

Customer service professional with expertise in conflict management and client advocacy. Proven ability to deliver exceptional service and efficiently process high-volume claims. Recognized for consistently achieving high customer satisfaction rates and resolving issues effectively.

Certified Infection Control Practitioner, Certification Board Infection Control and Epidemiology, 2006

Yale Certificate of completion: The Science of Wellbeing, 2021

Yale Certificate of completion: The Nature of Genius 2023

Berkley Certificate of completion: Empathy and Emotional Intelligence at Work

Yale Certificate of completion: Overcoming Dyslexia,2024

• Allstate Ambassador
• Portneuf Medical Center Employee Association – President
• Tendoy Cub Scouts of America (CSoA) - City Committee member, Pack Committee Chair and Pack Master
• Non-Commissioned Officers Axillary (NCOAA) – Chairman, Vice-Chairman, Secretary, Treasurer, Multiple Merit Awards, Multiple Super Saxton Awards
• Bannock County Veterans Memorial Association (BCVMA) – Secretary
• Les Solon Littéraire - Cheer Committee Chairman, Book Review Presenter
• Lefever Family - Treasurer, Activities Chairman
• Take off Pounds Sensibly (Tops) - Chairman, Program Chairman, Secretary

• Extra Hands Service Representative, Allstate Insurance Company, Chubbuck, ID, 01/01/13, Present, Conflict management, Nourished positive team workplace, Maintain confidential information for client and company, Customer advocate, Ensured quality customer service on behalf of Allstate Agents, Chairman’s Vision Award, 2016
• Quality Management/Infection Control Assistant, Portneuf Medical Center, Pocatello, ID, 01/01/04, 12/31/10, Whole facility Infection Control Surveillance, Statistical reporting, Staff education in Infection Control and charting, Center for Medicare and Medicaid Services abstracting, data tracking and reporting by IDC-9 codes, exceeding facility and CMS goals for accuracy, Coordinated PI Development for CMS Core Measures, Accessed Human Information Management (HIM) records and systems, Experience with CD-9 Codes and CMP Codes, Database development and maintenance, Skilled in multiple computer programs, Member of Infection Control committee, Experience with The Joint Commission and all aspects of a facility survey, Collaborated with District Heath on public health issues, Tracked infections for acute and Long Term Care, Performed N–95 safety mask fitting and testing, Trained to conduct TB testing, as well as read test, Developed, implemented and monitored a successful Hand Hygiene program, Spearheaded a PI Project for Nurse Peer chart reviews on admission charting including developing database, forms, review and tracking systems, Worked in an Employee Health, Workman Compensation, and Doctor’s clinic, Employee health records tracking
• Office Assistant/Trainer, ISU-CAT-Center for New Directions, Pocatello, ID, 01/01/00, 12/31/02, Responsible for running the daily operations of a busy counseling office, Organized databases for SOLVE Program (Skill Oriented Learning is a Valued Education), Assisted in program Planning and Developing for the SOLVE Program, Managed budgets for travel, supplies and books for staff and students, Responsible for first line accounts receivable and payable for program, ultimately reporting to College of Technology, Financial Office, Developed curriculum and taught classes on Hygiene and Communication to low-income applicants who were struggling to become employable
• Behavioral Health Step-down Unit Coordinator, Charge Nurse, CNA Staffing Coordinator, Portneuf Valley Hospital and Rehab, Pocatello, ID, 01/01/92, 12/31/00, Organized and implemented Behavioral Step-down Unit, Created Medicaid and Medicare approved charting for Behavioral Unit, Trained staff to work one-on-one with geriatric behavior challenged patients, Hired non-licensed staff, Training and evaluating non-licensed staff, Prepared schedules for the Nursing Assistants

Anointment to the Mayor's Advisory Board for Human Relations 2016- Current

Officer in the Pocatello Branch of the NAACP

Portneuf Medical Center Employee Association - President

Tendoy Cub Scouts of America (CSoA) - City Committee Member, Trainer for Pack Committee Chairs and Pack Masters

Non-Commissioned Officers Axillary (NCOAA) - Chairman Vice-Chairman Secretary, Treasurer, Merit Awards, Super Saxton Awards

Bannock County Veterans Memorial Association (BCVMA) - Secretary

Les Solon Littéraire - Cheer Committee

• Nursing student of the year 1999
• Blue Cross of Idaho Award of achievement 2009
• Allstate Chairman's Vision award 2016