Merry Cruz
Fulshear
Summary
Detail-oriented Patient Service Associate with expertise in patient registration, appointment scheduling, and insurance verification. Committed to enhancing patient experiences and ensuring compliance with healthcare regulations.
Overview
28
28
years of professional experience
Work History
Patient Service Associate
NYU Langone Brooklyn
Brooklyn
03.1996 - 06.2024
- Managed patient check-in and registration processes efficiently.
- Coordinated patient appointments and follow-up communications effectively.
- Assisted in resolving patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health systems.
- Educated patients on services, procedures, and insurance options clearly.
- Facilitated communication between patients and healthcare providers regularly.
- Ensured compliance with healthcare regulations and organizational policies consistently.
- Performed data entry tasks into electronic health record system.
- Provided information to patients regarding billing procedures and payment plans.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Greeted and provided assistance to patients upon arrival at the clinic.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Counselled patients on potential financial liabilities and payment requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Stayed current on community-based resources and services useful to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Processed referrals from primary care providers or other specialists according to established protocols.
Education
High School Diploma -
William H. Maxwell
Brooklyn, NY06-1978
Skills
- Electronic health records
- Patient registration
- Appointment scheduling
- Insurance verification
- Healthcare regulations compliance
- Patient education
- Time management
Timeline
Patient Service Associate
NYU Langone Brooklyn
03.1996 - 06.2024
High School Diploma -
William H. Maxwell
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