Merry Garcia
Fort Worth,TX
Summary
Dedicated and personable customer service professional with 7 years of experience providing exceptional support across various industries. Skilled in addressing customer inquiries, resolving issues, and ensuring a positive experience through effective communication and problem-solving. Proficient in CRM systems, data entry, and multitasking in fast-paced environments. Committed to delivering top-tier service and contributing to team success.
Overview
8
8
years of professional experience
Work History
Sales Representative
Cricket Wireless Authorized Dealer
12.2016 - 11.2017
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Consistently exceeded sales targets each quarter
- Identified upselling opportunities within existing accounts
- Built rapport with customers through active listening and understanding their unique needs
- Collaborated with district teams to develop customized solutions for clients' specific needs
Client Service Coordinator
Park Hill Fine Art Portraits
11.2022 - Current
- The main point of contact for client inquiries, providing timely and accurate responses to resolve issues
- Skilled in Microsoft Outlook with expertise in appointment scheduling, calendar sharing, and managing complex event logistics, complimented by proficiency in Word and Excel for documentation and data analysis
- Use Quickbooks to reconcile customer transactions, generate invoices, resolve discrepancies and handle refunds in a timely manner
- Clear communication, problem-solving skills and constant collaboration with Production, Sales and Supervisors to avoid schedule conflicts
- Identifying upsell/cross-sell opportunities during client interactions
- Managing a portfolio of clients, ensuring high levels of customer satisfaction and retention
- Delivering comprehensive training and support to new team members on products, services and processes
- Implemented a proactive communication strategy that resulted in reduction in customer escalations
- Created and implemented client service strategies to improve overall customer experience and exceed service level agreements
Customer Service Representative
Henry Schein One
01.2020 - 04.2022
- Remote support communication
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
Customer Servs Representative/TechSupport
First American Payment Systems
06.2018 - 10.2020
- Managed a high volume of incoming calls while maintaining quality standards for response time and issue resolution
- Provided technical support to merchants via phone, email, and chat, troubleshooting terminal hardware and software issues
- Provided step-by-step instructions to customers on how to use software applications effectively
- Maintained a high level of professionalism and empathy while handling challenging customer situations or complaints
- Documented all customer interactions accurately in the CRM system for future reference and analysis
- Developed strong product knowledge across multiple credit card processing applications to provide accurate information and guidance to customers
- Collaborated with cross-functional teams to escalate complex technical issues and ensure prompt resolution for customers
- Demonstrated strong problem-solving skills by identifying root causes of technical issues reported by customers and implementing effective solutions
Education
High School Diploma - undefined
James Bowie High School
Arlington, TXundefined
Tarrant County Community College
Arlington, TXSkills
- Bilingual: Fluent in Spanish
- Problem solving
- Conflict resolution
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Service Coordinator
Park Hill Fine Art Portraits
11.2022 - Current
Customer Service Representative
Henry Schein One
01.2020 - 04.2022
Customer Servs Representative/TechSupport
First American Payment Systems
06.2018 - 10.2020
Sales Representative
Cricket Wireless Authorized Dealer
12.2016 - 11.2017
High School Diploma - undefined
James Bowie High School
undefined
Tarrant County Community College
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