Summary
Overview
Work History
Education
Skills
Timeline
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Merry Lynn

Boston,MA

Summary

Diligent customer service skills with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with cashiering, customer service industry and adaptable to new processes and procedures.

Overview

18
18
years of professional experience

Work History

Customer Service/Cashier

Whole Foods Market Inc
Boston, MA
04.2019 - 10.2023
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Scanned items and checked pricing on cash register for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and responded to informational requests.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

Boston Bottle Sales & Manager

Wine and Craft Beer Boutique
Boston, MA
04.2012 - 01.2018
  • Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
  • Documented weekly reports on sales figures and customer feedback regarding the range of available fine wines.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Made wine recommendations with knowledge and confidence of correct wine and food pairings.
  • Conducted tastings of fine wines for customers, providing detailed information on the wine's characteristics.
  • Searched, selected and purchased wine from around world in conjunction with restaurant manager and purchasing.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized special events featuring fine wines to promote sales and build loyalty among customers.
  • Greeted customers to determine wants or needs.

Westin Boston Waterfront Hotel

Server/Hostess/Baartender
Boston, MA
03.2006 - 01.2012
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Education

Advanced Wine Studies

Elizabeth Bishop Culinary & Wine
Boston, MA
04-2003

MBA - Business And Managerial Economics

SUNY Empire State College
Saratoga Springs, NY
05-1995

Skills

  • Customer Service
  • Product Merchandising
  • Positive and Professional
  • Customer Satisfaction
  • Cash Management
  • Retail Merchandising
  • Product Knowledge

Timeline

Customer Service/Cashier

Whole Foods Market Inc
04.2019 - 10.2023

Boston Bottle Sales & Manager

Wine and Craft Beer Boutique
04.2012 - 01.2018

Westin Boston Waterfront Hotel

Server/Hostess/Baartender
03.2006 - 01.2012

Advanced Wine Studies

Elizabeth Bishop Culinary & Wine

MBA - Business And Managerial Economics

SUNY Empire State College

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