Merry Maggio
Gretna,LA
Summary
Dynamic Operations Manager with a proven track record at Strategic Water & Mold Restoration, LLC, enhancing team performance and guest satisfaction. Excelled in health and safety compliance and staff training, driving operational excellence. Skilled in MS Office and adept at thriving in high-pressure environments, consistently achieving significant improvements in productivity and efficiency.
Overview
19
19
years of professional experience
Work History
Operations Manager
Strategic Water & Mold Restoration, LLC
Harvey, LA
07.2019 - 07.2024
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Built strong operational teams to meet process and production demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Operations Service Manager
Pelican Maintenance Services, LLC
Gretna, LA
01.2017 - 05.2019
- Coordinated with other departments to provide technical support for customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated with maintenance team on damages to repair.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Organized supplies for use based on expected customer needs.
- Ordered supplies through approved vendors and submitted invoices for payments.
Housekeeping Executive
Magic One Services, LLC
Gretna, LA
04.2007 - 12.2017
- Delegated work to staff, setting priorities and goals.
- Operated mechanized cleaning equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promptly reported any maintenance issues found during daily rounds to engineering staff.
- Ensured compliance with safety regulations by conducting regular safety audits in all departments.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Coached staff on strategies to enhance performance and improve customer relations.
Executive Housekeeper
Magic Maids, LLC
Gretna, LA
03.2005 - 05.2007
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Supervised and coordinated the activities of housekeeping staff.
- Ensured that all health standards were met during cleaning operations.
- Ordered supplies, equipment, and linens as necessary to maintain sufficient stock levels for daily operations.
Education
Flight Attendant & Customer Services - The Airline Academy
JetBlue University
Orlando, FL11-2022
Associate of Science - Business Law
Nicholls State University
Thibodaux, LA05-2002
Skills
- Health and safety compliance
- Performance monitoring
- Production
- Incidents management
- Performance reporting
- Marketing
- MS office
- Case management
- Sales background
- Business intelligence
- High-pressure environments
- Staff training
- Emergency response
Timeline
Operations Manager
Strategic Water & Mold Restoration, LLC
07.2019 - 07.2024
Operations Service Manager
Pelican Maintenance Services, LLC
01.2017 - 05.2019
Housekeeping Executive
Magic One Services, LLC
04.2007 - 12.2017
Executive Housekeeper
Magic Maids, LLC
03.2005 - 05.2007
Flight Attendant & Customer Services - The Airline Academy
JetBlue University
Associate of Science - Business Law
Nicholls State University
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