Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merry Ritchie

Hamilton,OH

Summary

Dynamic professional with extensive experience in customer service and food safety compliance at The Fresh Market Inc. Proven track record in inventory management and waste reduction, enhancing operational efficiency. Skilled in employee coaching and team collaboration, fostering a positive work environment while ensuring high standards of product quality and customer satisfaction. Following daily production sheets.

Overview

19
19
years of professional experience

Work History

Assistant Deli Manager

The Fresh Market Inc.
10.2021 - Current
  • Supervised daily operations of deli department, ensuring product quality and customer satisfaction.
  • Trained and mentored staff on food safety standards and preparation techniques.
  • Managed inventory levels, reducing waste through efficient stock rotation practices.
  • Collaborated with team to develop promotional displays that increased product visibility.
  • Implemented streamlined processes for order fulfillment, enhancing overall efficiency.
  • Resolved customer inquiries and complaints promptly, maintaining high service standards.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.

Merchandiser

Pepsico Frito Lay
01.2021 - 06.2021
  • Analyzed product placement strategies to optimize shelf visibility and increase sales potential.
  • Collaborated with store management to ensure compliance with merchandising standards and promotional displays.
  • Executed seasonal merchandising initiatives, aligning displays with marketing campaigns for maximum impact.
  • Fostered strong relationships with retail partners, ensuring collaborative efforts in achieving sales goals.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Hostess, Server, Banquets, Parties

Miami Valley Gaming
09.2011 - 11.2020
  • Greeted and seated guests, ensuring positive first impressions and smooth transitions.
  • Managed reservation systems to optimize seating efficiency during peak hours.
  • Coordinated with kitchen and wait staff to ensure timely service and guest satisfaction.
  • Trained new host staff on best practices for customer interaction and workflow management.
  • Implemented procedures for maintaining a clean and organized front-of-house area.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Merchandiser

The Home Depot Inc
04.2016 - 06.2020
  • Trained new team members on effective merchandising techniques and company policies.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.

Shift Manager

Servatii
05.2016 - 08.2016
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Mentored and trained team members to enhance performance and productivity across shifts.
  • Implemented process improvements that optimized resource allocation and reduced operational delays.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
  • Ensured compliance with safety regulations, promoting a culture of workplace safety among team members.

Deli Clerk

Kroger
02.2006 - 07.2008
  • Managed deli operations, ensuring adherence to food safety and sanitation standards.
  • Trained new staff on product knowledge and customer service techniques.
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained inventory levels, restocking items as necessary to meet demand.

Assistant Manager

Church's Chicken
09.2006 - 06.2007
  • Led daily operations to enhance team efficiency and workflow effectiveness.
  • Developed training programs for staff, improving onboarding processes and performance consistency.
  • Implemented strategic initiatives that optimized resource allocation across departments.
  • Analyzed operational data to identify trends, informing decision-making and process improvements.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Norwood High School
Norwood, OH
06-1981

Skills

  • Customer service
  • Customer engagement
  • Food preparation
  • Employee supervision
  • Food safety compliance
  • Merchandising strategies
  • Inventory management
  • Product rotation
  • Waste reduction
  • Supply ordering
  • Employee coaching
  • Staff training
  • Merchandise replenishment
  • Display upkeep
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Critical thinking
  • Team collaboration
  • Active listening
  • Safe food handling

Timeline

Assistant Deli Manager

The Fresh Market Inc.
10.2021 - Current

Merchandiser

Pepsico Frito Lay
01.2021 - 06.2021

Shift Manager

Servatii
05.2016 - 08.2016

Merchandiser

The Home Depot Inc
04.2016 - 06.2020

Hostess, Server, Banquets, Parties

Miami Valley Gaming
09.2011 - 11.2020

Assistant Manager

Church's Chicken
09.2006 - 06.2007

Deli Clerk

Kroger
02.2006 - 07.2008

Norwood High School

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Merry Ritchie