Merry Toth
Alexandria,VA
Overview
1
1
year of professional experience
Work History
Peer Support Representative
Delta T Corp.
Allexandria, VA
03.2023 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training. This is
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Barista
Starbucks
Alexandria, VA
10.2021 - July2023
- Greeted customers and provided friendly customer service.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Operated cash registers and credit card machines for transactions.
- Maintained records of inventory levels and orders for supplies.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Assisted in the preparation of pastries such as cakes, cookies, muffins..
- Ensured compliance with all health codes and safety regulations regarding food handling.
- Stocked shelves with fresh merchandise on a regular basis.
- Provided excellent customer service in order to resolve any complaints or issues quickly. Please stop
- Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Checked temperatures of refrigerators and freezers regularly to make sure they are working properly.
Deli, Bakery, Cashier
Giant Food Stores
Alexandria, VA
01.2021 - July2023
- Processed customer orders quickly and accurately, including cash and credit card payments.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Handled customer inquiries in a professional manner, providing accurate information regarding products and services.
- Greeted customers upon entering the store and provided assistance with product selection.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Restocked shelves with freshly baked goods throughout the day.
- Maintained cleanliness of bakery area, including counters, tables, display cases and floors.
- Provided excellent customer service by being friendly, courteous, patient, helpful and respectful to all customers.
- Organized back room inventory to ensure stock levels were maintained at all times.
- Assisted in food preparation when needed during busy periods or special events.
- Prepared specialty orders according to customers' requests while adhering to quality standards set by the company.
- Ensured compliance with health regulations regarding food handling practices.
- Balanced cash register drawers at end of shift ensuring accuracy of funds received versus items sold.
- Maintained orderly appearance of merchandise displays attracting potential buyers.
- Established good relationships with regular customers through conversation about their needs or preferences.
- Assisted co-workers whenever possible when extra help was needed during peak business hours.
- Inspected all bakery products and removed any found to possess defects.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Provided customers with detailed information about available services and products in bakery.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Worked with management to minimize waste by accurately tracking par levels.
- Adhered to food safety protocols to protect customers.
- Completed timely and thorough shift change available blindness around.
- Replenished bakery cases and faced products throughout each shift.
- Consulted with customers to provide advice about designs and document requirements.
- Maintained physical stamina to handle cases up to 45 pounds and bakery carts weighing up to 45 pounds.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions. Comma PD
- Assisted customers by providing information and resolving complaints.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Some College (No Degree) - Business Management
Miller-Motte College
Tennessee Ridge, TNSkills
- Client Services
- Needs analysis
- Technical Troubleshooting
- Customer Relatio
- Telephone reception
Timeline
Peer Support Representative
Delta T Corp.
03.2023 - Current
Barista
Starbucks
10.2021 - July2023
Deli, Bakery, Cashier
Giant Food Stores
01.2021 - July2023
Some College (No Degree) - Business Management
Miller-Motte College