Mersades Kyle
Human Resource Specialist
Allen ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Human Resources Specialist
UPS
McKinney, TX
08.2022 - Current
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Package Center Supervisor
UPS
McKinney , TX
02.2021 - 08.2022
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with minimal wait times.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Human Recourse Supervisor
UPS
McKinney , Texas
01.2018 - 02.2021
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Oversaw HR functions, including hiring, staffing, training, and labor law compliance.
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
Shift Manager
Chick Fil A
Allen , TX
03.2015 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Allen High School
Allen, TXWorking Towards Currently - Human Resources Management
Thomas Edison State University
Trenton, NJ 02.2020 - Current
Skills
Staff supervision
Safety and compliance
Good telephone etiquette
Customer Service
Conflict resolution
Adaptability
Computer literacy
Office administration
Document management
Strategic planning
Goal-oriented Human Resources Specialist with 5 years of experience in training protocol development and policy implementation Strong financial acumen with demonstrated success in budget development and adherence Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives
Recruitment
Risk management
Certification
PHR - Professional in Human Resources
Timeline
Human Resources Specialist
UPS
08.2022 - Current
GPHR - Global Professional of Human Resources
03-2021
Package Center Supervisor
UPS
02.2021 - 08.2022
PHR - Professional in Human Resources
02-2021
Working Towards Currently - Human Resources Management
Thomas Edison State University
02.2020 - Current
Human Recourse Supervisor
UPS
01.2018 - 02.2021
Shift Manager
Chick Fil A
03.2015 - 01.2020
High School Diploma -
Allen High School