Mersades Lyles
Fort Worth,TX
Summary
Highly organized and detail oriented administrative professional. Excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, project management, customer relation management and marketing. Results-oriented strategic planner with extensive knowledge of administrative practices. Reliable manager, demonstrating high level ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building working relationships. Successful in fast-pace, deadline-drivin, environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Server
Applebee's Grill + Bar
Fort Worth, TX
03.2023 - Current
- Prepared drinks according to standard recipes.
- Set up tables in between patrons to reduce wait times.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Upheld high standards of sanitation in accordance with health department regulations.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
Administrative Assistant
Gate Serve
Denver, CO
08.2021 - 01.2023
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained accurate department and customer records.
- Submitted budget estimates, progress reports and cost tracking reports.
- Generated reporting packages for business performance results.
- Monitored budget execution work, including obligations incurred and actual expenditures of funds.
- Performed budget formulation work involving review and preparation of budget estimates and financial plans.
- Developed annual budget and compared actual expenses against projected budget.
Manager
Dennys Restaurant
Evansville, IN
11.2020 - 08.2021
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
Restaurant Manager
Applebee's Grill + Bar
Princeton, IN
04.2018 - 10.2020
- Explained goals and expectations required of trainees.
- Resolved any issues raised by participants during the training session in a timely manner.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Documented all training activities including attendance records, feedback forms, surveys.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Provided feedback on employee performance based on observed results during training sessions.
Education
High School Diploma -
Lincoln High School
Vincennes, IN05-2012
Skills
- Guest Engagement
- Supply Restocking
- Food Delivery
- Table Setting
- Safe Food Handling
- Order Management
- Table Bussing
- Beverage Preparation
- Food Running
- Dish Preparation
- Dining Customer Service
- Suggestive Selling
- Quality Control
- Guest Seating
- POS Operation
- Regulatory Compliance
- Dining Crew Workflow Optimization
- Professional Appearance
- Special Dietary Requirements
- Food Station Setup
- Cash Handling
- Sales Techniques
- Relationship Management
- Menu Presentation
- Food Safety Understanding
- Price Memorization
- Service Prioritization
- Order Accuracy
- Item Promotion
- Exceptional Customer Service
- Effective Customer Upselling
- Check Payment Processing
- Menu Memorization
- Sales Expertise
- Point of Sale (POS) System Operations
- Strong Work Ethic
- Positive and Professional
- High-Volume Dining
- Liquor, Wine, and Food Service
- Menu Knowledge
- Wine Pairings
- Ordering Procedures
Timeline
Server
Applebee's Grill + Bar
03.2023 - Current
Administrative Assistant
Gate Serve
08.2021 - 01.2023
Manager
Dennys Restaurant
11.2020 - 08.2021
Restaurant Manager
Applebee's Grill + Bar
04.2018 - 10.2020
High School Diploma -
Lincoln High School
Similar Profiles
Trayvon LightTrayvon Light
Cook/Dishwasher at Applebee's Grill + BarCook/Dishwasher at Applebee's Grill + Bar
Amber FranklinAmber Franklin
Head Hostess at Applebee's Grill + BarHead Hostess at Applebee's Grill + Bar
Abigail ZhukovAbigail Zhukov
Restaurant Hostess at Applebee's Grill + BarRestaurant Hostess at Applebee's Grill + Bar
Amanda SanabriaAmanda Sanabria
Carside Specialist at Applebee's Grill + BarCarside Specialist at Applebee's Grill + Bar
Nicolette StoneNicolette Stone
Caregiver at 24 Hour HomecareCaregiver at 24 Hour Homecare