MERSADES WALSH
Beach City
Summary
Expertise in customer education and product knowledge, enhancing client experiences. Efficiently managed inventory and transactions, ensuring timely access to products. A proven track record in resolving technical issues and improving team collaboration in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cannabis Advisor
ZenLeaf
Canton
03.2023 - Current
- Provided detailed information about various cannabis products, aiding patient education.
- Demonstrated comprehensive understanding of HIPAA regulations and Ohio marijuana laws and compliance.
- Facilitated patient intake process, ensuring efficient access to medical care.
- Advised clients on product selection and usage to enhance their experience.
- Assisted in inventory management and ensured stock availability for customers.
- Maintained product knowledge to provide informed recommendations to clients.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
Internet, Home Phone, Video Repair Representative
Spectrum (Charter Communications)
Canton
01.2023 - 03.2023
- Answered calls and assisted customers with troubleshooting internet, cable, and home phone services to enhance customer satisfaction.
- Processed orders for new equipment and coordinated technician appointments to ensure timely service delivery.
- Achieved promotion from representative 1 to representative 2 through successful completion of level-up program.
Sales Associate
Menards
Massillon
10.2021 - 01.2023
- Assisted customers in locating products for specific projects, enhancing their shopping experience.
- Provided detailed product descriptions and tailored suggestions to help customers complete their projects.
- Facilitated special orders by overseeing design and ordering processes, ensuring customer satisfaction.
- Have successfully run the sales floor.
- Managed opening and closing procedures for multiple departments.
- Stocked shelves and updated aisles based on incoming products and changes.
Sales Associate
Once Upon A Child
Canton
07.2020 - 09.2021
- Guided customers in product selection to ensure satisfaction with purchases.
- Operated cash registers and credit card machines, processing transactions and applying discounts efficiently.
- Maintained cleanliness of restrooms, sales floor, break rooms, and dressing rooms to enhance customer experience.
Education
Certificate - Human Resource Management
Southern New Hampshire University
Online06-2024
High School Diploma -
Tuscarawas Valley High School
Zoarville, OH05-2017
No Degree - Technical Writing
Johnson & Wales University
Providence, RISkills
- Customer Education
- Product Knowledge
- Sales strategy
- Market analysis
- Customer management
- Transaction Management
- Point-of-Sale System Management
- Inventory Management
- Sales Process Improvement
- Data Analysis
- Solution implementation
- Problem Resolution
- Research
- Organizational Planning
- Cash Management
- Cash Handling
- Microsoft Office
- Microsoft Word
- Detail-Oriented Work
- Time Management
- Strategic Thinking
- Communication
- Interpersonal skills
- Appointment Scheduling
- Program Coordination
- Systematic Troubleshooting
- Detail-Oriented Work
- Strategic Thinking
Timeline
Cannabis Advisor
ZenLeaf
03.2023 - Current
Internet, Home Phone, Video Repair Representative
Spectrum (Charter Communications)
01.2023 - 03.2023
Sales Associate
Menards
10.2021 - 01.2023
Sales Associate
Once Upon A Child
07.2020 - 09.2021
Certificate - Human Resource Management
Southern New Hampshire University
High School Diploma -
Tuscarawas Valley High School
No Degree - Technical Writing
Johnson & Wales University