Mersadies Brown
Painesville,OH
Summary
Proficient in time management and maintaining attention to detail, delivering seamless customer experiences. Experience in cultivating client relationships and streamlining communication across departments to enhance service delivery.
Overview
2
2
years of professional experience
Work History
Event Marketing Representative
Home Genius Exteriors
Streetsboro, OH
10.2025 - 01.2026
- Cultivated relationships with potential clients through targeted event marketing strategies.
- Generated home inspection appointments for potential clients.
- Developed engaging marketing materials to enhance brand visibility at events.
- Analyzed attendee feedback to refine future event strategies and improve customer experience.
Receptionist
Ken Ganley Kia Mentor
Mentor, OH
07.2025 - 10.2025
- Managed front desk operations, ensuring smooth customer check-in and appointment scheduling.
- Assisted customers with inquiries, providing information about services and promotions effectively.
- Coordinated communication between departments to streamline service delivery and enhance customer experience.
- Maintained accurate records of appointments and service requests using dealership management software.
- Processed incoming calls, directing them to appropriate staff while maintaining professionalism and efficiency.
Customer Service Specialist
Dick Sporting Goods
Mentor, OH
10.2023 - 07.2025
- Provided customer service, resolving inquiries and issues efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of store products, helping customers make informed decisions.
- Helped store leaders manage the cash registers.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Riverside High School
Painesville, OH05-2024
Associate of Science - Criminal Justice
Auburn Career Center
Concord Township, OH05-2024
Skills
- Customer engagement
- Merchandising strategies
- Conversion optimization
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Active listening
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Timeline
Event Marketing Representative
Home Genius Exteriors
10.2025 - 01.2026
Receptionist
Ken Ganley Kia Mentor
07.2025 - 10.2025
Customer Service Specialist
Dick Sporting Goods
10.2023 - 07.2025
Bachelor of Science - Biochemistry
Arizona State University
High School Diploma -
Riverside High School
Associate of Science - Criminal Justice
Auburn Career Center