Mersadis Tuttle
Nahunta,GA
Summary
Professional Advisor bringing extensive experience in the automotive service industry with proven expertise in managing customer interactions, effectively documenting concerns, coordinating repairs and seamlessly delivering on promises. Strong focus on customer needs while achieving sales targets resulting in reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Lane Manager
AutoNation Hyundai Savannah
12.2024 - Current
- Oversaw daily operations of service lane to ensure efficiency and customer satisfaction.
- Trained and mentored staff on best practices for vehicle service and customer engagement.
- Implemented process improvements that streamlined workflows and reduced service times.
- Analyzed customer feedback to enhance service quality and address concerns proactively.
- Coordinated with technicians to optimize resource allocation and workflow in the service lane.
- Developed training materials for new hires, focusing on operational standards and safety protocols.
- Increased employee performance by providing ongoing training, coaching, and feedback to team members.
Service Advisor
Vaden Hyundai of Brunswick
09.2024 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Manager
Foreign Car Center
12.2022 - 08.2024
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Advisor
I-95 Toyota
06.2022 - 12.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
BMW of Wesley Chapel
11.2021 - 06.2022
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Toyota of Tampa Bay
03.2017 - 04.2021
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Service Receptionist
Elder Ford Of Tampa
07.2014 - 01.2017
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
- Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
- Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
- Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
Education
High School Diploma -
Clearwater High School
Clearwater, FL05-2008
Skills
- Goal-oriented mindset
- Sales expertise
- Reporting and documentation
- Customer Retention
- Product knowledge
- Customer service
- Vehicle assessment
- Customer consulting
- Customer Satisfaction
- Maintenance and repairs
- Work organization
- Reliability
Timeline
Service Lane Manager
AutoNation Hyundai Savannah
12.2024 - Current
Service Advisor
Vaden Hyundai of Brunswick
09.2024 - 12.2024
Service Manager
Foreign Car Center
12.2022 - 08.2024
Service Advisor
I-95 Toyota
06.2022 - 12.2022
Service Advisor
BMW of Wesley Chapel
11.2021 - 06.2022
Service Advisor
Toyota of Tampa Bay
03.2017 - 04.2021
Service Receptionist
Elder Ford Of Tampa
07.2014 - 01.2017
High School Diploma -
Clearwater High School
Similar Profiles
Ja'varius DanielsJa'varius Daniels
Salesperson at Autonation Volkswagen SavannahSalesperson at Autonation Volkswagen Savannah
Ashley CudeAshley Cude
Service Advisor at Autonation Hyundai TempeService Advisor at Autonation Hyundai Tempe
Tommy LeTommy Le
Assistant Service Manager at AutoNation Hyundai Mall of GeorgiaAssistant Service Manager at AutoNation Hyundai Mall of Georgia
Teri GibsonTeri Gibson
Pre-K Director at Brantley County Bd of EducationPre-K Director at Brantley County Bd of Education
Jacey JohnsJacey Johns
Certified Nursing Assistant at Baptist Village Nursing HomeCertified Nursing Assistant at Baptist Village Nursing Home