Mersally Avendano
Chandler,AZ
Summary
Dedicated Business Development Specialist with 6 years of experience in driving growth through strategic planning, lead generation, and exceptional customer service. Proficient in CRM software, market research, and negotiation. Proven track record of increasing client satisfaction and pipeline growth. Skilled in B2B sales, account management, and project management. Bilingual and experienced in customer-facing roles.
Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Specialist
Solutions Staffing
Gilbert, AZ
04.2024 - Current
- Utilize CRM software to track customer interactions, manage pipeline activity, forecast sales projections accurately
- Analyzed industry trends and competitor activities to identify opportunities for growth and differentiation
- Negotiated contracts and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction
- Identified and pursued new business opportunities
- Built strong relationships with hiring managers to understand their staffing needs and provide timely solutions
- Conducted thorough market research to identify potential prospects and generate leads, resulting in a pipeline growth of 15%
- Provided exceptional customer service throughout the entire sales cycle to ensure high levels of customer satisfaction
- Utilized social media platforms such as LinkedIn to prospect for new leads and engage with potential customers
Dance Studio Owner
Mersy G. Dance Company
Gilbert, AZ
03.2018 - Current
- Target and prospect charter schools
- Developed and implemented strategic business plan to drive growth and increase profitability
- Created and developed a comprehensive dance program
- Hire, train and manage teachers who meet the requirements for teaching dance
- Perform administrative tasks such as scheduling classes
- Conduct regular performance evaluations for staff members, providing feedback for improvement
- Implement employee training programs to enhance skills and improve productivity levels
- Developed strong relationships with key clients, resulting in repeat business, business referrals, and increased customer satisfaction
- Identify areas for process improvement within the organization, implementing streamlined procedures that improved efficiency
- Negotiate contracts with business partners, and suppliers to ensure favorable terms and pricing
- Increased client base by 300% in the course of a year
Bilingual Customer Service Representative
JPMorgan Chase & Co
Tempe, AZ
03.2022 - 04.2023
- Assist English & Spanish speaking customers with questions regarding balance inquiries, funds transfers, online troubleshooting, fees, stop payments, merchant disputes and debit card declines
- Answer an average of 80-120 calls a day
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Assist the tech support department by performing helpful troubleshooting
- Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with customers
B2B Account Manager
ACP (All Copy Products) and Verticomm
Tempe, AZ
01.2016 - 08.2018
- Assist prospective clients through the entire sales cycle
- Prospect for new business through inbound calling, outbound calling and strategically cold calling assigned territory
- Perform business consultations to determine a the proper business technology solution
- Execute product presentations
- Build and develop relationships through networking events
- Research the target industry to discover prospecting opportunities
- Responsable for meeting sales quotas
- Negotiate all the terms and conditions correctly with the prospects to freeze the final deal
Purchasing Manager
Mark Kia
Scottsdale, AZ
08.2015 - 01.2018
- Prospect for new business through outbound calling and emails, making 120-150 calls and e-mails
- Present offers, negotiate and close new business
- Develop inventory through automobile acquisition
- Perform visual vehicle inspections
- Daily use of CRM and product rating database
Education
College - General Studies
Tech de Monterrey
01.2004
High school - General Studies
Sun Valley High School
Mesa, AZ05.2002
Skills
- Client Acquisition
- Client services
- Cold calling
- Outside sales
- Market research
- Emotional intelligence
- Recruiting
- Business Development
- Account management
- Communication skills
- Project management
- Sales
- Customer service
- Salesforce
- Outbound sales
- Events management
- Typing
- Software Troubleshooting
- Product demos
- Profit & Loss
- Relationship management
- CRM software
- Organizational skills
- Research
- Customer relationship management
- Purchasing
- Quality assurance
- Bilingual
- Computer skills
- Technical Support
- B2B sales
- Inside sales
- Business development
- Windows
- Outbound Sales
- Analysis skills
- Advertising sales
- Microsoft Excel
- Microsoft Outlook
- Event planning
- Problem management
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Business Development Specialist
Solutions Staffing
04.2024 - Current
Bilingual Customer Service Representative
JPMorgan Chase & Co
03.2022 - 04.2023
Dance Studio Owner
Mersy G. Dance Company
03.2018 - Current
B2B Account Manager
ACP (All Copy Products) and Verticomm
01.2016 - 08.2018
Purchasing Manager
Mark Kia
08.2015 - 01.2018
High school - General Studies
Sun Valley High School
College - General Studies
Tech de Monterrey