Mersaydiz Landeros
Waco
Summary
Determined individual with almost two years of experience at GENCO Federal Credit Union. Ready to dive deeper in the financial field and assist members with their finances as well. Operational efficiency and member satisfaction. Excelled in data analysis and customer relationship management ,demonstrating exceptional organizational skills, patience, and a passion to go above and beyond to help members be at ease in their day to day financial needs.
Overview
3
3
years of professional experience
Work History
Operational Specialist
Genco Federal Credit Union
03.2024 - Current
- Maintained database systems to track and analyze operational data such as: branch reports for new/closed accounts, paid off loans, and repayment plans
- Oversaw day-to-day operations, created a smooth workflow within the branch and communicated with each department to members have the best service
- Worked efficiently in at times a fast paced environment
- Gained strong communication skills through daily interactions with members by assisting with online banking, helping with fraud cases, and discussing current account and auto loan promotions
Bank Teller
GENCO Federal Credit Union
03.2023 - 03.2024
- Answer member inquiries regarding account balances, transaction history, services charges, and interest rates
- Process member transactions promptly, minimizing wait times
- Built and strengthened member relationships by having excellent interpersonal and communication skills
- Complete accurate, high-volume money counts via manual and use of a bill counter machine
Cashier/Team Leader
Juana's Taqueria
06.2022 - 03.2023
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory accounts and was in charge of placing orders for supplies and food products needed
- Maintained energy and enthusiasm as a team leader in a fast paced environment
Education
High School Diploma -
Axtell High School
Axtell, TX05-2021
Skills
- Data Inputting
- Organizational Skills
- Financial Transactions
- Customer Relationship Management
- Patience and Empathy
- Time Management Proficiency
- Multitasking Skills
- Positive attitude
- System Development
Timeline
Operational Specialist
Genco Federal Credit Union
03.2024 - Current
Bank Teller
GENCO Federal Credit Union
03.2023 - 03.2024
Cashier/Team Leader
Juana's Taqueria
06.2022 - 03.2023
High School Diploma -
Axtell High School
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