MERSCEDE AFUVAI
HENDERSON,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Also a detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Eurydice’s Empire
10.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Associate
Costco Wholesale Corp
09.2011 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Mount Eden High School
San Francisco, CA06.2008
Skills
- Business Writing
- Customer Service
- Data Entry Documentation
- Complex Problem-Solving
- Customer and Client Relations
- Office Management
- Typing Proficiency
- Time Management
- Inbound and Outbound Calling
- Multi-Line Phone Systems
- Sales and Upselling
- Call Volume and Quality Metrics
Timeline
Administrative Assistant
Eurydice’s Empire
10.2021 - 05.2023
Customer Service Associate
Costco Wholesale Corp
09.2011 - 03.2022
High School Diploma -
Mount Eden High School