Mersed Skopljak
Rowlett
Summary
Diligent Shop Manager with background in managing shop operations and leading teams. Successfully maintained high standards of customer service and streamlined inventory processes. Demonstrated ability in team leadership and conflict resolution.
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Overview
23
23
years of professional experience
Work History
Owner
Self Employed Repair Shop
08.2018 - Current
- Managed all aspects of daily shop operations, ensuring optimal workflow and customer satisfaction.
- Oversaw staff training programs to enhance technical skills and service quality.
- Evaluated and improved repair processes, enhancing efficiency and turnaround times.
- Rebuilding Volkswagen and Audi 2.0 and 1.8 engines
- Programming and diagnostic
Shop Manager
Paragon Leasing LP/Stevens Transport
03.2005 - 08.2018
- Accurately read, understood, and carried out written instructions.
- Provided outstanding customer service.
- Attended monthly safety meetings to ensure machine operation safety.
- Communicated operational issues and changes to supervisor on regular basis.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Prepared and administered preventative maintenance work orders.
- Promoted shop safety by working in a safe manner.
- Supported technicians in equipment maintenance and repair.
- Maintained vehicle records by recording and filing all service and repairs.
- Managed the front counter, including answering the phone and opening and closing the shop.
- Supervised 50 of employees in the repair shop.
- Trained and assisted staff in analyzing engine malfunctions.
- Inspected and tested refrigeration systems, safety devices and controls.
- Closed out all work orders after verifying completion and reporting any discrepancies.
- Reviewed the work of external and internal contractors to guarantee consistency with quality and safety standards.
- Repaired and replaced vehicle air conditioning systems.
- Worked overtime, holidays and weekends to accommodate company needs.
- Diagnose and repair DPF system in CAT,Cummins and Detroit engines, using Cummins Insite, DDL and CAT Software
- Texas State DOT inspector (Certified)
- Contact Manager: Audie Delgado
- Phone: (214) 940-9103
- Directed daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff to enhance team performance and service quality.
Truck/Buss Driver
10.2002 - 03.2005
- Delivered to residential and commercial locations.
- Inspected cargo for count accuracy.
- Successfully avoided time delivery delays by carefully planning best routes.
- Received pick-ups and delivered them to warehouse.
- Dispatched for same-day pick ups.
- Used manual jack to unload at customer site.
- Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
- Read bills of lading to determine assignment details
- Reported any mechanical problems encountered with vehicles
- Secured cargo for transport, using ropes, blocks, chain, binders, or covers
- Verified the contents of inventory loads against shipping papers
- Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
- Managed loading and unloading of personnel and cargo
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Obtained receipts or signatures for delivered goods and collected payment for services when required
Education
5th Mechanical Degree - Mechanical
Tuzla Technical Tech
Bosnia and Herzegovina01.2000
Skills
- Diagnostics knowledge
- Exhaust systems
- Fuel ignition repair
- Air conditioning systems
- Heavy equipment operation
- Equipment calibration
- Forklift operator
- Certified Forklift Operator
- Effective leader
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Efficient multi-tasker
- Customer service-oriented
- Organized
- Deadline-oriented
- Safe driver training
- Perfect attendance record
- Delivery experience
- Effective communication skills
- Refrigerated trailers
- Over the road experience
- Vehicle systems maintenance
- Understands local routes
- Dependable and reliable
- Order processing
- Safety procedures
- Store operations
- Budget planning
Languages
Serbian
Native or Bilingual
Bosnian
Native or Bilingual
French
Limited Working
Timeline
Owner
Self Employed Repair Shop
08.2018 - Current
Shop Manager
Paragon Leasing LP/Stevens Transport
03.2005 - 08.2018
Truck/Buss Driver
10.2002 - 03.2005
5th Mechanical Degree - Mechanical
Tuzla Technical Tech