Mersha Philbert
High Point
Summary
Highly organized and detail-focused individual with a strong understanding of safety protocols and sanitation practices, contributing to the maintenance of a sterile environment. Eager to learn and grow in a healthcare setting, specifically in the field of Sterile Processing. Seeking an entry-level Sterile Processing role to utilize and further develop skills in sterilization and instrument handling. Recently graduated with foundational knowledge in sterile processing and currently pursuing provisional certification through HSPA. Excited to gain hands-on experience and start a new career, bringing commitment and drive to make meaningful contributions.
Overview
19
19
years of professional experience
Work History
Inventory Specialist
Walgreens Boots Alliance
09.2021 - Current
- Completed physical inventory counts daily.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Enhanced inventory accuracy by conducting regular audits and updating the pharmacy management system accordingly.
- Streamlined medication ordering process, ensuring timely delivery of essential medications to patients.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Implemented inventory control measures that effectively reduced medication stockouts and improved overall patient satisfaction.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Reduced expired or damaged medications waste by closely monitoring expiration dates and promptly removing items as needed.
- Processed required paperwork to expedite handling of shipped and received goods.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
Assistant Store Manager/Shift Lead (Third Shift)
Walgreens Co
11.2008 - 08.2021
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Completed profit and loss performance reports
- Maintained records related to sales
- Provided assistance in pharmacy with registering, dispensing, and certifying prescriptions
- Helped customers with questions, problems, and complaints in person and via telephone
- Developed positive customer relationships through friendly greeting and excellent customer service in photo, cosmetics and pharmacy
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Inventory Management Coordinator
Walgreens Co
02.2007 - 10.2008
- Priced merchandise and took inventory of supplies
- Followed merchandise guidelines to present visually appealing displays
- Ran markdown reports managed by store replenishment and analyzed buying reports
- Regularly stocked shelves, rotated stock, and checked for expired merchandise
- Worked closely with vendors to acquire and develop desired products
- Completed stock orders and managed inventory levels
- Loaded and unloaded merchandise from warehouse trucks
- Prioritized helping customers over completing other routine tasks in store
Customer Service/ Beauty Advisor
06.2006 - 01.2007
- Operated a cash register for cash, credit/debit, and check transactions with100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desks and displays
- Alerted customers to upcoming sale events and promotions
- Welcomed customers into store and helped them locate items
- Educated customers about store brands to incite excitement about the company's missions and values
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening to their response
- Actively pursued personal learning and development opportunities
Education
Completion of Course - Sterile Processing
11-2024
Passed an introduction course to Sterile Processing with an B average.
H.S Diploma -
01.1998
Skills
- Vendor Relations
- Shipment Processing
- POS System Knowledge
- Product Inventory Management
- Hourly Shift Management
- Decontamination procedures
- Compliance standards knowledge
- Decontaminating surgical instruments knowledge
- Assembling case carts knowledge
- Sterile storage knowledge
Timeline
Inventory Specialist - Walgreens Boots Alliance
09.2021 - Current
Assistant Store Manager/Shift Lead (Third Shift) - Walgreens Co
11.2008 - 08.2021
Inventory Management Coordinator - Walgreens Co
02.2007 - 10.2008
Customer Service/ Beauty Advisor -
06.2006 - 01.2007
Davison-Davie Community College - Completion of Course, Sterile Processing
Southwestern High School - H.S Diploma,
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