Mersha Smith
Cincinnati,OH
Summary
Proven healthcare professional with extensive experience in patient care and team leadership, notably at Otterbein Senior Life. Excelled in HIPAA compliance and providing emotional support, significantly enhancing patient satisfaction. Skilled in ambulation assistance and fostering strong relationships, demonstrating a commitment to improving quality of life for patients and efficiency in healthcare settings. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
23
23
years of professional experience
Work History
STNA
Otterbein Senior Life
09.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients in daily activities, promoting their independence and dignity.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
Caregiver
Visiting Angels Living Assistance Services
01.2018 - 09.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Elderly Caregiver
Family Bridge Healthcare
03.2014 - 11.2017
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Manager
Captain D's Seafood
04.2009 - 04.2014
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Store Manager
Arby's
08.2001 - 02.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
Associate of Science - Business Administration And Management
Cambridge Business Institute
Cincinnati, OH05.1994
High School Diploma -
Woodward Career Technical High School
Cincinnati, OH05.1986
Skills
- HIPAA Compliance
- Patient Care
- Basic Life Support
- Ambulation Assistance
- Vital signs monitoring
- OSHA Standards
- Patient Lifting
- CNA Certification
- Certified in CPR/AED
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Medical terminology knowledge
- Electronic Charting
Timeline
STNA
Otterbein Senior Life
09.2021 - Current
Caregiver
Visiting Angels Living Assistance Services
01.2018 - 09.2021
Elderly Caregiver
Family Bridge Healthcare
03.2014 - 11.2017
Manager
Captain D's Seafood
04.2009 - 04.2014
Assistant Store Manager
Arby's
08.2001 - 02.2009
Associate of Science - Business Administration And Management
Cambridge Business Institute
High School Diploma -
Woodward Career Technical High School