MERSIHA OMERBASIC
Summary
Dedicated and experienced retail professional with over 18 years at TJ Maxx, currently serving as a Coordinator and Key Carrier. Strong leadership skills with a proven ability to lead teams, manage inventory, and ensure smooth store operations. Highly reliable, customer-focused, and skilled in merchandising, training, and executing company standards. Known for being a team player and hands-on leader in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Coordinator / Key Carrier
TJ Maxx
07.2005 - Current
- Led a team of up to 20 associates, overseeing daily store operations, backroom logistics, and sales floor execution to ensure high productivity and operational efficiency.
- Trained and developed over 30 new hires, instilling company policies, product knowledge, and customer service standards—many promoted to senior associate roles.
- Managed daily truck receiving and stock processing, expediting merchandise flow from delivery to sales floor and reducing stockroom backlog by up to 40%.
- Implemented and maintained corporate visual merchandising standards, increasing seasonal and promotional product sell-through rates during key retail periods.
- Directed floor coverage and associate deployment, reducing customer wait times during peak hours and improving overall shopping experience and service satisfaction.
- Acted as Manager on Duty during leadership absences, handling escalated customer concerns, coordinating departments, and maintaining store presentation and compliance.
- Performed all opening and closing procedures, including store walkthrough, safe balancing, deposit preparation, alarm security, and shift planning.
- Contributed to shrink reduction through loss prevention awareness training, proper handling of high-risk merchandise, and adherence to company protocols.
- Recognized by store leadership for dependability, initiative, and ability to motivate team performance in high-volume retail environments.
Skills
- Team Leadership & Development
- Inventory Management & Stock Flow
- Visual Merchandising & Presentation
- Truck Receiving & Processing
- Opening & Closing Procedures
- Cash Handling & Register Operations
- Customer Service Excellence
- Loss Prevention Awareness
- Cross-Departmental Coordination
- Multitasking and organization
Awards
President's Club – Recognized for outstanding performance and excellence in sales and customer service.
Associate of the Quarter – Honored for exceptional contributions, teamwork, and consistent dedication to company goals.
Team of the Year – Awarded as part of the top-performing team demonstrating excellence in collaboration and results.
Timeline
Coordinator / Key Carrier
TJ Maxx
07.2005 - Current