Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mersudin Becirovic

Wethersfield,CT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

District Manager

Royal Car Wash
02.2023 - Current
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Completely operating LLC, from payroll to paying city taxes for car washes.
  • Using DRB reports and excel to make spreadsheets and diagrams of future and current status of car washes.

District Manager

Dollar Tree
06.2022 - 02.2023
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Lead a 19 store district

Store Manager

Tractor Supply
08.2021 - 06.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Operations Manager

Staples
10.2020 - 08.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Head Cashier Supervisor

Home Depot
07.2020 - 10.2020
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.

Cashier

Home Depot
02.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Business Management

Central Connecticut State University
New Britain, CT
06.2025

High School Diploma -

Wethersfield High School
Wethersfield, CT
06.2021

Skills

  • Sales Orientation
  • Request for Proposal
  • Business Administration
  • Organizational Analysis
  • Business Planning
  • Employee Scheduling
  • Strategic Planning
  • Staff Management
  • Sales Reporting
  • Vendor Management
  • Operational Improvements
  • District Growth Management

Languages

Croatian
Native or Bilingual
Serbian
Full Professional
English
Native or Bilingual

Timeline

District Manager

Royal Car Wash
02.2023 - Current

District Manager

Dollar Tree
06.2022 - 02.2023

Store Manager

Tractor Supply
08.2021 - 06.2022

Operations Manager

Staples
10.2020 - 08.2021

Head Cashier Supervisor

Home Depot
07.2020 - 10.2020

Cashier

Home Depot
02.2019 - 07.2020

Bachelor of Science - Business Management

Central Connecticut State University

High School Diploma -

Wethersfield High School

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Mersudin Becirovic