Mersudin Lalic
Branford,CT
Summary
Experienced Manager with expertise in property management, sales, and operations. Proven ability to foster strong client and staff relationships while ensuring exceptional customer satisfaction. Demonstrated success in developing and training support staff to achieve high-quality standards. Skilled negotiator of vendor contracts to align with customer needs.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Building and Land Technology
Stamford, CT
05.2025 - Current
- Supports General Manager with execution of market and product analysis
- Supervise, engage and lead end-to-end lease agreements toward full occupancy.
- Oversee and sign-off process before each unit is leased.
- Train and develop the team (provide on-the-job training and schedule company training)
- Motivate RSC (Resident Service Coordinators) and Door staff/Concierge by giving consistent feedback
- Coordinate with the Facilities Department to ensure adequate response time to resident requests/complaints.
- Schedule resident engagement events
- Oversee move-outs and process damage chargebacks against tenant security deposits (FAS -Final Account Statements)
- Coordinate with Facilities and Construction to minimize downtime and maintain move in ready inventory.
- Collecting budgeted income- maximizing gross rent, minimizing vacant and delinquent rent loss
- Maximize gross rent and minimize vacant and delinquent rent loss
- Supervise leasing of units and engage directly in leasing activities
Building and Land Technology
Resident Services Coordinator
Stamford, CT
08.2024 - 05.2025
- Process work orders for the maintenance department and follow up with residents to ensure satisfaction with the work completed.
- Handle weekly staff meetings to discuss current cases and develop strategies for addressing resident needs
- Participate in monthly meetings with supervisors to review performance metrics and discuss new initiatives for improving service delivery
- Prepare incident reports for resident issues and manage company policies, procedures and standards
- Organized recreational activities; sports tournaments, movie nights and holiday parties for residents
- Develop, produce and coordinate residents with communications, assist residents with move in and move out producers
- Review resident feedback with the management team to ensure appropriate corrective action is taken
- Facilitate a professional and friendly atmosphere that exceeds resident expectations
- Respond to crises quickly to determine the level of assistance needed
Lilac Investments LLC,
Property Manager
Bridgeport, CT
03.2020 - 08.2024
- Facilitated the negotiation of property management contracts, leases and rental agreements
- Performed financial analysis related to rent collection, occupancy levels and budgeting
- Managed all tenant correspondence and maintenance via the property management platform
- Coordinated tenant moves from start to finish
- Coordinated with vendors to procure repairs, renovations and landscaping services
- Performed property inspections to guarantee compliance with safety regulations and tenant standards
- Ensured all property files, including leases and contracts, are prepared and maintained in an orderly and logical manner
- Ensured insurance certificates are up to date
- Maintained accurate records of financial transactions; rent collections, security deposits and other income sources
- Oversaw construction projects
S.M.D Construction Group
Construction Project Manager
Brooklyn, NY
01.2018 - 02.2020
- Managed subcontractors to ensure the timely completion of projects
- Monitored the progress of construction projects to ensure the quality control standards are consistently met
- Developed and maintained project plans, budgets and schedules
- Assessed project risks and developed mitigation strategies
- Thoroughly reviewed architectural plans, ensuring their accuracy and completeness for smooth project execution
- Negotiated contracts with vendors, suppliers and contractors
- Coordinated with architects, engineers, surveyors, inspectors and other specialists to ensure project success
- Held meetings with clients to discuss progress reports and changes in scope or design
Sikorsky
Senior Airframe Assembler/Mechanic
Stratford, CT
12.2008 - 12.2018
- Handled troubleshooting and diagnostic procedures to locate the source of malfunctions
- Interpreted drawings and schematics to pinpoint sources of mechanical issues
- Coordinated repair and maintenance plans
- Oversaw and performed modifications on five military aircraft models
- Promoted worksite safety by explaining and enforcing OSHA requirements
Education
Associate of Science - Business Administration
Housatonic Community College
Bridgeport, CT05-2018
Skills
- Staff Management
- Business Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Lease management
- Financial analysis
- Team leadership
- Effective communication
- Workflow coordination
- Crisis management
- Marketing analysis
Timeline
Assistant General Manager
Building and Land Technology
05.2025 - Current
Building and Land Technology
Resident Services Coordinator
08.2024 - 05.2025
Lilac Investments LLC,
Property Manager
03.2020 - 08.2024
S.M.D Construction Group
Construction Project Manager
01.2018 - 02.2020
Sikorsky
Senior Airframe Assembler/Mechanic
12.2008 - 12.2018
Associate of Science - Business Administration
Housatonic Community College