Mert Calis

• Developed strong relationships with customers through friendly interactions and problem-solving abilities.
• Addressed concerns about charges, system malfunctions, and item complaints
• Identified opportunities for process improvements within the organization's customer service department.
• Participated in training sessions and workshops related to customer service best practices.
• Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

• Developed customer service strategies to improve customer satisfaction ratings.
• Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
• Addressed diverse customer issues promptly.
• Adopted a customer-centric method to ensure winning outcomes

• Demonstrated strong leadership skills and the ability to multitask, while successfully ensuring the production of masks during the COVID-19 outbreak.
• Supported the local communities all across Nova Scotia and earned the respect of fellow Canadians by efficiently managing the distribution of masks.
• Met all the deadlines and fulfilled all the responsibilities on a punctual basis due to the rapid outbreak of COVID-

19. This directly reduced the spread of the pandemic.

• Identified errors in finished products and corrected them before delivery.

• Slashed administration costs by 30% via strong negotiating skills, while also ensuring the continuation and improvements of the company's services.
• Demonstrated social skills by resolving customer complaints regarding sales and service.
• Mastered Microsoft Excel by preparing budgets and approving future budget expenditures.
• Performed data manipulation and analysis while directing, coordinating, and reviewing company revenues, expenses, and future projections of net income.
• Proved multitasking capabilities while managing other employees and representing the company at various trade association meetings.
• Maintained a positive reputation by consistently meeting deadlines and attracting new customers to the company. This, in turn, increased annual revenues and helped the company capture new markets.