MERT HAZINEDAR
Miami Beach,FL
Summary
I am a hospitality leader with over 10 years of international experience at world-class hotels and resorts, including Ritz-Carlton, Marriott, Jumeirah, and Starwood. I have consistently delivered Forbes Five-Star and Leading Hotels of the World standards while building and guiding high-performing teams. My background includes overseeing grand openings, streamlining operations, and leading complex transitions, such as the successful migration from Opera V5 PMS to Opera Cloud, ensuring smooth implementation and minimal guest disruption. I have represented the Front Office in P&L, yield, labor, and group pre-conference meetings, contributing to both financial and service excellence. Skilled in guest relations, staff training, and schedule management, I drive productivity improvements and operational success through strategic leadership, problem solving, and effective communication.
Overview
14
14
years of professional experience
Work History
Front Office Manager
FONTAINEBLEAU MIAMI BEACH
Miami Beach, FL
12.2024 - Current
- Lead daily front office operations across front desk, room control, and PBX.
- Served as Manager on Duty(Hotel Manager) for a 1,600-room property with 11 outlets, overseeing 40 front office team members, indirectly supporting 1,800 team members, and coordinating with 28+ department leaders each evening.
- Manage team payroll, monitor time tracking, oversee scheduling, and coordinate inventory.
- Ensure guest satisfaction through proactive problem-solving and service strategies.
- Boosted upsell revenue from $600K to $2.7M in 2024 through long-term planning and guest-focused initiatives.
- Reduced turnover from 5 team members per month to 1-2 every few months by improving engagement and career development.
- Recognized with nominations as Supervisor of the Quarter and twice as Leader of the Quarter.
- Collaborated with meeting planners in group pre-conference sessions to address VIP needs, room assignments, and guest-related details.
Assistant Front Office Manager
FONTAINEBLEAU MIAMI BEACH
Miami Beach, FL
08.2023 - 12.2024
- Supervised front office functions and guest relations.
- Trained team members to maintain luxury brand standards.
- Streamlined check-in and check-out processes, reducing wait times.
- Supervised front office staff, ensuring high service standards.
- Coordinated room assignments and special requests for guests.
- Trained new team members on operational procedures and customer service.
Front Office Supervisor
FONTAINEBLEAU MIAMI BEACH
Miami Beach, FL
01.2023 - 08.2023
- Directed front desk operations, trained team members, and resolved guest issues.
- Supervised front desk operations to ensure seamless guest check-in and check-out.
Guest Experience Expert
THE RITZ-CARLTON BAL HARBOUR
Bal Harbour, FL
03.2022 - 04.2023
- Delivered exceptional, personalized service to high-profile guests by anticipating their needs and preferences to ensure a memorable stay.
- Consistently met Marriott and Ritz-Carlton brand standards for luxury service and guest satisfaction. Consistently met Forbes' service standards.
- Coordinated special requests and arrangements, including room upgrades, dining reservations, and transportation services.
Guest Service Agent
FONTAINEBLEAU MIAMI BEACH
Miami Beach, FL
03.2022 - 01.2023
- Delivered exceptional guest service at check-in and check-out, improving satisfaction scores.
- Led the front office team as a senior agent, offering assistance and guidance whenever needed.
Housekeeping Attendant
CROWNE PLAZA MINNEAPOLIS WEST
Plymouth, MN
11.2018 - 03.2019
- Delivered service excellence in guest rooms and public areas.
Front Desk Agent
CROWNE PLAZA MINNEAPOLIS WEST
Plymouth, MN
02.2018 - 03.2019
- Scheduled primarily for PM shifts, supervising operations after MOD hours.
- Managed guest membership requests and enrolled new members.
- Consistently met InterContinental Hotels service standards.
Front Office Supervisor
VOGUE HOTEL BODRUM
Bodrum, Turkey
04.2017 - 11.2017
- Managed front desk operations, including check-in/check-out procedures, guest inquiries, and reservations.
- Handled all room assignments and coordinated with relevant departments to ensure guest requests were fulfilled promptly.
- Reviewed all pre-arrival requests to guarantee personalized service and operational readiness.
- Supervised a team of front desk agents, providing training, guidance, and ongoing support to uphold high service standards.
- Implemented procedures to enhance guest satisfaction and streamline front office operations, resulting in improved efficiency and positive guest feedback.
Front Desk Night Auditor
DORIA HOTEL BODRUM
Bodrum, Turkey
01.2016 - 01.2017
- Conducted nightly audits of guest accounts, ensuring the accuracy of charges, payments, and room revenue.
- Responded to guest inquiries and requests during overnight shifts, helping to resolve issues promptly.
- Collaborated with other departments to address maintenance issues, security concerns, and emergency situations during the night shift. Complete all accounting reports, close the day, and make sure next day's arrivals, room assignment requests are completed and noted.
- Complete all accounting reports, close the day, and make sure next day's arrivals, room assignment requests, are completed and noted.
Front Office Executive
MIVARA LUXURY RESORT & SPA
01.2016 - 12.2016
Front Office Executive
CARESSE, A LUXURY COLLECTION RESORT & SPA
01.2015 - 12.2015
Bell Captain / Concierge
JUMEIRAH BODRUM PALACE
Bodrum, Turkey
01.2014 - 12.2015
Bell Captain
VOGUE HOTEL BODRUM
Bodrum, Turkey
01.2013 - 12.2013
Bellman
Bodrum Park Resort
03.2012 - 11.2012
Bellman
RIXOS PREMIUM BODRUM
Bodrum, Turkey
07.2011 - 11.2011
Education
B.A. - Hospitality Management
Anadolu University
Eskisehir/Turkey01.2015
A.A. - Tourism, Hotel & Restaurant Mgmt.
On Dokuz Mayis University
Samsun/Turkey01.2012
Skills
- Microsoft Office
- Front office operations
- Upselling strategies
- Revenue optimization
- Performance monitoring
- Luxury service standards
- Problem solving
- Team leadership
- Property management systems
- Training and coaching
- Payroll and budgeting
- Process improvement
- Decision-making capacity
- Effective multitasking
References
Recommendation letters, nomination details, and professional references available upon request.
Languages
English
Full Professional
Turkish
Native/ Bilingual
Timeline
Front Office Manager
FONTAINEBLEAU MIAMI BEACH
12.2024 - Current
Assistant Front Office Manager
FONTAINEBLEAU MIAMI BEACH
08.2023 - 12.2024
Front Office Supervisor
FONTAINEBLEAU MIAMI BEACH
01.2023 - 08.2023
Guest Experience Expert
THE RITZ-CARLTON BAL HARBOUR
03.2022 - 04.2023
Guest Service Agent
FONTAINEBLEAU MIAMI BEACH
03.2022 - 01.2023
Housekeeping Attendant
CROWNE PLAZA MINNEAPOLIS WEST
11.2018 - 03.2019
Front Desk Agent
CROWNE PLAZA MINNEAPOLIS WEST
02.2018 - 03.2019
Front Office Supervisor
VOGUE HOTEL BODRUM
04.2017 - 11.2017
Front Desk Night Auditor
DORIA HOTEL BODRUM
01.2016 - 01.2017
Front Office Executive
MIVARA LUXURY RESORT & SPA
01.2016 - 12.2016
Front Office Executive
CARESSE, A LUXURY COLLECTION RESORT & SPA
01.2015 - 12.2015
Bell Captain / Concierge
JUMEIRAH BODRUM PALACE
01.2014 - 12.2015
Bell Captain
VOGUE HOTEL BODRUM
01.2013 - 12.2013
Bellman
Bodrum Park Resort
03.2012 - 11.2012
Bellman
RIXOS PREMIUM BODRUM
07.2011 - 11.2011
B.A. - Hospitality Management
Anadolu University
A.A. - Tourism, Hotel & Restaurant Mgmt.
On Dokuz Mayis University
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