Merticia Black
Jacksonville
Summary
Experienced Case Manager with 15 years of experience. Equip with strong detail-oriented precision and a commitment to providing exceptional consumer services in every circumstance. Successful at exercising sound judgment in order to maintain and improve the quality of consumer care within an organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Baptist Medical Ctr South
11.2025 - Current
- -Assisting patients with daily hygiene needs including bathing, dressing, grooming, and toileting
- -Regularly measuring and recording vital signs such as blood pressure, heart rate, temperature, and respiration
- -Monitoring patients for physical or behavioral changes and promptly reporting abnormal findings to the supervising nurse.
Patient Placement Specialist
National Transfer Ctr
07.2020 - Current
- -Monitoring and projecting bed availability based on predicted transfers and discharges.
- -Supporting "ED decompression" and "OR throughput" to prevent bottlenecks and ensure efficient use of hospital resources.
Targeted Case Manager
Agency for Community Empowerment
09.2022 - 08.2025
- -Assessment of high-risk consumers in terms of current and potential strengths, weaknesses and needs.
- -Ensure the proper documentation of progress notes related to requirements of Medicaid, licensing and accrediting agencies.
- -Manage case records to ensure that proper documentation is contained and meets applicable standards.
Behavioral Health Services Secretary
Memorial Hospital
08.2020 - 01.2022
- -Accurately and consistently update 7-10 patient records daily with new information from doctors and nurses.
- -Remain current with insurance regulations, codes, claims, and terminology acting as a liaison between 2-3 physicians, patients, and 1-2 insurance companies as needed.
- -Assist patients by asking questions and listening actively while documenting required information in 2-3 computer systems.
Bed Assignment Coordinator
Memorial Hospital
03.2016 - 08.2020
- -Utilize knowledge of patient diagnoses and physician preferences then determine the most appropriate unit to admit the patient to.
- -Professionally respond to 85% triages phone calls from the full range of internal and external admission points including the ER, OR, Clinics, and Short Stay.
- -Display an ability to quickly build rapport and respond to patients in a compassionate manner by exhibiting flexibility to customize the approach to meet varying styles and personalities
Adult Community Case Manager
Mental Health Resource Center
12.2005 - 03.2016
- -Interviewed 30-40 clients, reviewed records, conducted assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
- -Showcase independence, creativity, and flexibility in interacting with caregivers, community leaders, and other professionals to provide the best care to the patient.
- -Conduct psychosocial assessments on 30-40 patients every 6 months to identify mental or emotional distress then connect patients and families with necessary resources based on needs analysis.
Education
Bachelor of Arts - Sociology
Paine College
Augusta, GA05-2005
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
Certification
- Certified Behavior Health Case Manager | March 2024
- Certified Nursing Assistant | July 2025
- Licensed Assisted Living Administrator | August 2025
- Medicaid Provider | July 2025
- CPR Certification | March 2025
Timeline
Certified Nursing Assistant
Baptist Medical Ctr South
11.2025 - Current
Targeted Case Manager
Agency for Community Empowerment
09.2022 - 08.2025
Behavioral Health Services Secretary
Memorial Hospital
08.2020 - 01.2022
Patient Placement Specialist
National Transfer Ctr
07.2020 - Current
Bed Assignment Coordinator
Memorial Hospital
03.2016 - 08.2020
Adult Community Case Manager
Mental Health Resource Center
12.2005 - 03.2016
Bachelor of Arts - Sociology
Paine College