Mervat Alfaro Kafati
Raleigh
Summary
Finance professional with a solid background in managing invoicing operations and ensuring precise financial documentation. Known for effectively supporting financial teams through accurate invoice processing and verification. Highly collaborative and adaptable, consistently achieving results while maintaining high standards. Proficient in data entry, financial software, and possesses analytical skills valued by employers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Estimating and Invoicing Assistant /Office Administrative Assistant
AGM&M Renovation
01.2022 - 11.2023
- Prepared detailed cost estimates for renovation projects, ensuring accuracy and compliance with client specifications.
- Created and managed invoices, tracking payments and following up on outstanding balances.
- Communicated with clients, vendors, and contractors to gather necessary information for project estimates and billing.
- Assisted in general administrative tasks, such as scheduling appointments, handling phone calls, and managing emails.
Customer Service Representative – Travel Agency
Lirice's Travel Agency & Services
03.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer service by answering calls, addressing inquiries, and resolving travel-related issues efficiently.
- Navigated and utilized reservation and booking systems to process travel arrangements and modifications.
- Communicated pricing, travel policies, and itinerary details clearly to clients.
- Handled payment transactions, processed refunds, and managed travel confirmations.
- Maintained accurate records of client preferences, bookings, and special requests.
Education
Associate of Applied Science - Accounting And Finance
Wake Technical Community College
Raleigh, NC12-2024
Skills
- Payment tracking
- Microsoft office
- Document management
- Tax compliance
- Invoice processing
- Customer service
- QuickBooks proficiency
- Adaptability and flexibility
- Adaptability & Tech-Savviness
Certification
- Payroll Accounting Certificate
- Accounting Core Certificate
- Intuit QuickBooks Certified
- Microsoft Office Certification
Languages
Spanish
English
French
Timeline
Estimating and Invoicing Assistant /Office Administrative Assistant
AGM&M Renovation
01.2022 - 11.2023
Customer Service Representative – Travel Agency
Lirice's Travel Agency & Services
03.2019 - 10.2021
Associate of Applied Science - Accounting And Finance
Wake Technical Community College
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